topic Re:Computer not using updated driver in Graphics

Computer not using updated driver

jasenso — Sat, 03 Dec 2022 03:45:54 GMT

I currently have a Microsoft surface pro 8 with an i7 processor running Windows 11. I have had issues with my graphics driver for the past few months.

When I open up certain games I get an alert that says I have version

27.20.100.6924 and need to update to a newer version.

I have updated my driver to the latest version at least a dozen times now, (and every time I executed a clean install), but after a few days, my computer seems to revert back to version 27.20.100.6924. I believe this is the version that came with my computer out of the box.

Today I followed the “update your drivers” tab under this game troubleshooting guide https://www.intel.com/content/www/us/en/support/articles/000005746/graphics.html and uninstalled my intel driver then restarted my computer.

When my computer turned back on it seemed to have the latest intel driver version. Intel ARC Control said I was running the latest version and I had no alerts while opening any games. However, after a few minutes, my computer automatically downloaded driver version 27.20.100.6924 and seemed to install it.

I think this may have happened every time I updated my graphics driver. My computer would update normally and revert back to an older version within a few days.

Is there a way to ensure that my computer uses the latest graphics driver version?

Or Is there a way to stop my computer from automatically downloading and installing an older version of my graphics driver?

Thank you

Re: Computer not using updated driver

Stefan3D — Sat, 03 Dec 2022 08:47:50 GMT

Review this guide:

https://www.tenforums.com/tutorials/146562-prevent-windows-update-updating-specific-device-driver.html

Re:Computer not using updated driver

Jean_Intel — Mon, 05 Dec 2022 17:54:14 GMT

Hello jasenso,

If I jump into the conversation, I would like to thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with your diver rolling back.

In order to have a better understanding of your issue, I would like to confirm the exact model of your processor.

Regarding your issue, you should make sure that you download the appropriate driver for your system from the appropriate link below:
- • Integrated graphics with the 6th generation to 10th generation Intel® Processors
- • Intel® Arc™ discrete graphics and/or integrated graphics with the 11th generation or newer generation Intel® Processors
Click the Download button to download the .exe file.
Run the downloaded .exe.
During the installation process, when you reach the Install stage, click the Customize button
Make sure not to enable the Execute a clean installation check box.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Computer not using updated driver

Jean_Intel — Wed, 07 Dec 2022 19:09:27 GMT

Hello jasenso,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Computer not using updated driver

Jean_Intel — Fri, 09 Dec 2022 22:45:34 GMT

Hello jasenso,

I hope you are doing fine.

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.