topic Re:No internet when trying to update drivers in Graphics

No internet when trying to update drivers

zone55 — Thu, 01 Dec 2022 23:28:58 GMT

When I attempt to have the intel website scan my system and tell me if any drivers need updating it gives me a message saying that I don't have any internet. However, my internet is connected (both wireless and wired and it works for everything else) and I've even turned my VPN off.

Re: No internet when trying to update drivers

zone55 — Fri, 02 Dec 2022 00:17:53 GMT

A couple screenshots - 1 of 2

Re: No internet when trying to update drivers

zone55 — Fri, 02 Dec 2022 00:18:48 GMT

A couple screenshots - 2 of 2

Re: No internet when trying to update drivers

zone55 — Fri, 02 Dec 2022 00:22:22 GMT

Also no luck when using my browser, Chrome, in regular, non-incognito mode.

Re:No internet when trying to update drivers

DeividA_Intel — Fri, 02 Dec 2022 22:25:53 GMT

Hello zone55,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).

In order to better assist you, please provide the following:

1. Is this issue recent?

2. Were you able to scan the systems using Intel® Driver & Support Assistant (Intel® DSA) before?

3. Have you tested with Firefox or Edge?

4. Have you tried clearing the browser cache?

Best regards,

Deivid A.

Intel Customer Support Technician

Re:No internet when trying to update drivers

DeividA_Intel — Tue, 06 Dec 2022 17:04:22 GMT

Hello zone55,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re:No internet when trying to update drivers

DeividA_Intel — Thu, 08 Dec 2022 16:25:54 GMT

Hello zone55,

I was checking your thread and see that we have not heard back from you.

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician