topic Re: igfxEM Module high CPU usage in Graphics

igfxEM Module high CPU usage

EAbad1 — Wed, 01 Jan 2020 11:21:56 GMT

My processor is an intel i5 8th gen 630 and it suddenly becanme the highest cpu user overnight

I tried uninstalling and reinstalling the driver but it remained the same

Re: igfxEM Module high CPU usage

EAbad1 — Wed, 01 Jan 2020 11:31:30 GMT

I forgot to mention that the Intel Control Panel is also missing before I reinstalled the driver when I right click on desktop and after I reinstall the driver it has the same result

Re: igfxEM Module high CPU usage

n_scott_pearson — Thu, 02 Jan 2020 06:08:43 GMT

Before anything else, understand that, with the switch to the DCH driver model (a requirement of Microsoft), the Intel Graphics Control Panel will no longer be available via the right-click context menu. Most configuration tasks will be performed via the Intel Graphics Command Center application, which should be installed automatically after installing the driver package and rebooting. Note that a version of the Intel Graphics Control Panel applet is available via the Microsoft App Store and can be separately downloaded (but this will not install it onto the context menu).

I suggest you try the following:

Download the latest driver package to your PC. If this is a laptop, use only driver packages from your laptop manufacturer.
Disable Internet access. Unplug Ethernet cable and/or disable wireless.
Uninstall the latest Intel HD Graphics driver package. DO NOT DO THIS VIA DEVICE MANAGER! Do so by uninstalling the full package via the Windows Apps and Features applet.
Keeping Internet access disabled, reboot the machine.
Install the latest driver package.
If it doesn't happen automatically, reboot the machine once the install is complete.
Enable Internet access during login process.
Test.

Hope this helps,

...S

Re: igfxEM Module high CPU usage

EAbad1 — Thu, 02 Jan 2020 16:23:32 GMT

Thank you for the reply, I was wondering if I can use DDU to uninstall it because I can't find the driver at apps and features.

Re: igfxEM Module high CPU usage

n_scott_pearson — Fri, 03 Jan 2020 07:43:29 GMT

There's no Intel Graphics Driver entry? If you've done a full install, there should be.

...S

Re: igfxEM Module high CPU usage

EAbad1 — Fri, 03 Jan 2020 12:16:04 GMT

I don't know why buy it is definitely missing...

Re: igfxEM Module high CPU usage

n_scott_pearson — Fri, 03 Jan 2020 12:28:09 GMT

This is why I tell people to NEVER install or uninstall drivers via Device Manager. This is how you end up with a screwed up system.

Only raw drivers, without installers, should ever be handled this way -- and, at the same time, the driver developer who providing them this way should be fired for having done so.

Can you use DDU to fix this? Maybe. Make sure you remove both the Intel HD Graphics and Intel Display Audio drivers.

...S

Re: igfxEM Module high CPU usage

EAbad1 — Fri, 03 Jan 2020 13:02:38 GMT

I already fixed the Intel Graphics Driver missing by using the Intel Driver and support assistant and also my laptop being MSI, should I get the driver package from Intel or MSI because the driver versions are different

MSI being on the left and Intel's on the right

Re: igfxEM Module high CPU usage

EAbad1 — Sun, 05 Jan 2020 21:02:22 GMT

Update: I tried and it has not worked

Re: igfxEM Module high CPU usage

AdrianM_Intel — Wed, 08 Jan 2020 04:10:32 GMT

Hello EAbad1,

Thank you for posting on the Intel® communities.

I would like to mention that what the community suggested before is accurate.

Additionally, our recommendation is to use the MSI* drivers since the manufacturer may have altered the features, incorporated customizations, or made other changes (highly customized).

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: igfxEM Module high CPU usage

EAbad1 — Wed, 08 Jan 2020 23:08:07 GMT

Thank you for the reply but I was wondering whether I can install new driver package via device manager

Re: igfxEM Module high CPU usage

AdrianM_Intel — Thu, 09 Jan 2020 05:33:57 GMT

Hello EAbad1

Thank you for your response.

Normally, the driver package has a .exe file that you can run when you click on it then follow the wizard installation, it should be installed without issues.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: igfxEM Module high CPU usage

EAbad1 — Thu, 09 Jan 2020 20:16:15 GMT

Ah yes I just found out about that but the problem still persists after follow the instructions

Re: igfxEM Module high CPU usage

AdrianM_Intel — Fri, 10 Jan 2020 01:51:18 GMT

Hello EAbad1,

Thank you for your response.

Please run the following tools and attach the reports generated to the thread.

1. Intel® System Support Utility (Intel® SSU)

Intel® SSU Download link
Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

2. DXDIAG

Go to Start > Run or Windows Key + R.
On the Run prompt, type "dxdiag" then click OK.
On the DirectX Diagnostic Tool window, click on Save All Information.
Browse to a folder, type in a filename then click Save.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: igfxEM Module high CPU usage

EAbad1 — Fri, 10 Jan 2020 04:56:15 GMT

I placed both reports on the file below

Re: igfxEM Module high CPU usage

AdrianM_Intel — Sat, 11 Jan 2020 02:18:44 GMT

Hello EAbad1,

Thank you for your response.

In this case, I think the issue might be related to a conflict in the system, as Scott Pearson mentioned before the way to uninstall the DCH drivers is throughout apps & features, I think that when the DCH driver was uninstalled through device manager the operating system could have installed a legacy driver since the system was running DCH drivers this could have a conflict between the drivers/OS.

These are the recommendations:

Try an Operating System restore point however if the option is not possible you might try a clean operating system installation.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: igfxEM Module high CPU usage

Polarbear — Tue, 20 Dec 2022 08:46:51 GMT

The previous suggestions to Try an Operating System restore point or clean operating system installation are bogus and unnecessary.

Download the latest Intel graphics driver matching your hardware (I did that from Lenovo as an .exe)

Run the installation and when asked, select extract only and use default folder.

Run the installer manually from extract folder (something like: c:\DRIVERS\WIN\IntelVGA\20xxxxxx.xxxxxxx\Installer.exe)
During setup step, select Execute a clean installation.
Complete the installation and reboot.

This seems to have fixed the high CPU problem for me.