topic Re:PC with Intel(R) HD Graphics 4000 go black screen in Graphics

PC with Intel(R) HD Graphics 4000 go black screen

yuzai681 — Thu, 26 Jan 2023 07:52:04 GMT

Hello,

My PC with Intel(R) HD Graphics 4000 goes to black screen couple times after update windows 10 from 20H2 to 21H1.

I can use remote access to check the PC still running good, however, monitor shows black.

Driver has updated to 15.33.53.5161(Latese), but the issue still here. Looks like the driver release on 10/23/2020, might be too old? Wondering if there is newer driver can be installed (after window10 21H1 posted)

In windows log,

Error,

Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xe0464645
Fault offset: 0x000000000010be3e
Faulting process id: 0x1dc4
Faulting application start time: 0x01d9305eb54f13e0
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: b7aedd04-173c-4f4c-97c2-b17b638114d6
Faulting package full name:
Faulting package-relative application ID:

Warning,

The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 6, Primary display device ID: Intel(R) HD Graphics 4000)

The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 5, Primary display device ID: Intel(R) HD Graphics 4000)

Any idea are welcome. Thank you.

Re: PC with Intel(R) HD Graphics 4000 go black screen

n_scott_pearson — Thu, 26 Jan 2023 21:34:25 GMT

According to my records, 5161 was the last build that Intel released of the driver for Intel HD Graphics 4000.

The only suggestion I have is to do a clean reinstall of the driver. That is, do the following:

Disable Internet access. Unplug Ethernet chord and/or disable wireless. Do so in such a way that it stays disabled across reboots.
Delete the Intel HD Graphics 4000 driver.
Reboot.
Check if the Intel HD Graphics 4000 driver is still present. If so, go back to Step 2.
Install the 5161 package (again).
Reboot.
Reenable Internet access.
Test.

Hope this helps,

...S

Re:PC with Intel(R) HD Graphics 4000 go black screen

Hugo_Intel — Thu, 26 Jan 2023 23:55:31 GMT

Hello yuzai681

Thank you for posting on the Intel️® communities.

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, I am glad to see that fellow community members have the knowledge and they jumped in and helped. You may also find the Discontinued Products website, helpful to address your request.

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued".

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Hugo O.

Intel Customer Support Technician.