topic Re: Intel Driver and Support Assistant Error Message "No Configuration Data" III in Graphics

Intel Driver and Support Assistant Error Message "No Configuration Data" III

Fishgold — Tue, 31 Jan 2023 02:02:25 GMT

Hi, there has already been a thread on this issue from 2 other authors but it was requested that I start this new one, since I face the same problem:

When I start the IDSA it scans my system to check for driver updates for a few seconds then gives an error message that reads "No Configuration Data" and under that it say's "There was no internet available during program startup".

My OS is Windows 8.1. I already tried reinstalling the Driver Update tool without success (also when using the removal tool).

Thoughts? Thanks.

Re:Intel Driver and Support Assistant Error Message "No Configuration Data" III

Jean_Intel — Tue, 31 Jan 2023 20:08:34 GMT

Hello Fishgold,

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with the Intel® DSA.

In order to have a better understanding of your issue, please provide me with the following:

Are you using the supported browsers (Chrome, Firefox, or Edge)?
do you have any browser plug-ins installed
Provide us with a screenshot of the error message you receive.
Create a report using Intel®️ System Support Utility (Intel®️ SSU)
- Download the Intel SSU
- Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click on "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel Driver and Support Assistant Error Message "No Configuration Data" III

Jean_Intel — Fri, 03 Feb 2023 15:25:20 GMT

Hello Fishgold,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Intel Driver and Support Assistant Error Message "No Configuration Data" III

Jean_Intel — Tue, 07 Feb 2023 15:57:37 GMT

Hello Fishgold,

I hope you are doing fine.

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.