topic Re: H.264 QuickSync Encoding Pitch in Graphics

H.264 QuickSync Encoding Pitch

idata — Tue, 15 Nov 2016 19:16:57 GMT

I'm currently experience an issue on the i7-6920hq that I haven't experienced on the i7-4770.

I'm using QuickSync to encode an image to h.264 to be sent out via UDP in a mpeg transport stream. I'm currently using VLC to receive, decode, and display the video.

The issue is that the decoded image from the i7-6920 appears to have the correct resolution in VLC but the image pitch (# of pixels in a row) isn't correct, visually.

The i7-4770 with the same software works correctly.

The driver versions are the following:

i7-6920hq -> 20.19.15.4483 (Intel HD Graphics 530)

i7-4770 -> 09.18.10.3220 (Intel HD Graphics 4600)

I'm wondering if you know of anything that might cause my issue?

Re: H.264 QuickSync Encoding Pitch

idata — Wed, 16 Nov 2016 16:59:53 GMT

Hello @Michael_B. ,

I noticed you have an outdated driver for the Skylake unit, please update the drivers with this link: https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345 https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345

If you get issues while installing it, please try this installation method:

Windows® 10 & Windows 8* or Windows 8.1*: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Windows 7* http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html

Additionally, if the problem persists, please provide me with your Intel SSU report, this will put together some useful information that will allow me to assist you better.

Here instructions on how to get the report:

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility

-Scan your system with the utility

-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)

What is the version of the software you are using? To encode and for playback!

If possible, please provide me with a picture of the issue you are seeing.

Regards,

Esteban C

Re: H.264 QuickSync Encoding Pitch

idata — Fri, 18 Nov 2016 16:56:10 GMT

The driver you linked me to wouldn't install. Perhaps the SSU's output will help with that.We ended up installing the 20.19.15.4531 driver (found it on Dell's website for the chipset).

For the attachments:

The left image is what it is encoded and the right image is what is received. The encoder and streamer was written using the Intel Media SDK with the sample_encode application as a reference.

I have VLC version 2.0.5 for the client side.

Re: H.264 QuickSync Encoding Pitch

idata — Fri, 18 Nov 2016 16:57:27 GMT

I don't see the image in my attachments. So, I'll try again.

Re: H.264 QuickSync Encoding Pitch

idata — Fri, 18 Nov 2016 21:51:16 GMT

Hello Michael,

Thank you for the information provided!

I noticed that you also have a NVIDIA Quadro M5000M 4GB installed on the system!

It would be great to check if one of the GPUs in the unit is triggering the issue (Intel HD Graphics 530 or NVIDIA Quadro M5000M)

For that reason, please perform the next tests.

1. Disable the Intel HD Graphics 530 GPU, this can be done in the device manager, find display adapters then right click Intel GPU and hit "Disable"

2. Check if the problem is still present, once you restarted the system.

3. Do the same but disabling the NVIDIA Quadro M5000M

Additionally, related to the drivers, did you try the steps noted above?

Hope I can hear from you with the results.

Regards,

Esteban C

Re: H.264 QuickSync Encoding Pitch

idata — Tue, 29 Nov 2016 01:34:20 GMT

Hello Michael,

I would like to verify, were you able to get this issue solved?

Please let me know.

Regards,

Esteban C

Re: H.264 QuickSync Encoding Pitch

idata — Thu, 08 Dec 2016 22:05:27 GMT

Hello Michael,

I am here to check if you still require support for this matter.

Please let me know 🙂

Regards,

Esteban C

Re: H.264 QuickSync Encoding Pitch

idata — Tue, 13 Dec 2016 01:16:36 GMT

Sorry for the delay. I would still like to solve this. Unfortunately, I'm pending IT (administrator rights) and they have had other obligations. I'll post updates as I get them.

Thanks,

Michael

Re: H.264 QuickSync Encoding Pitch

idata — Tue, 13 Dec 2016 15:18:28 GMT

Hello Michael_B.,

I understand, please let us know how it goes after you are able to proceed with the troubleshooting recommended 🙂

Regards,

Esteban C

Re: H.264 QuickSync Encoding Pitch

idata — Thu, 22 Dec 2016 21:10:05 GMT

I was wondering if you still need assistance with your Intel product?

Allan.

Re: H.264 QuickSync Encoding Pitch

idata — Wed, 11 Jan 2017 21:27:45 GMT

Hello Michael_B.,

I am here to check if you still require support for this matter.

Please let me know.

Regards,

Esteban C