topic Re: Screens freeze and reset in Graphics

Screens freeze and reset

Walter2023 — Thu, 09 Mar 2023 00:07:44 GMT

Hello Intel,

With a brand new mini PC with Intel(R) Celeron(R) N5105 and Intel(R) UHD Graphics (see attached SSU) with the last Intel drivers I have the following issues:

- Screens freeze for one or 2 seconds, then go black and reset in 1 or 2 seconds. This issue exists with 1, 2 or 3 monitors. If I disable the device Intel(R) UHD Graphics driver, the system works like a charm (but I don't have multiple monitor for sure).

- Windows report an hardware error each time:

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff960e3c9cf010
Parameter 2: fffff8023e447f50
Parameter 3: 0
Parameter 4: 4d4
OS version: 10_0_22621
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_igdkmdn64.sys_GEN11LP_JSL_DX10_BBHANG
Server information: b9223fa6-ed92-4bca-93e6-acfe8bad1a4d

or this other report:

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe7826d631010
Parameter 2: fffff80331a47f50
Parameter 3: 0
Parameter 4: 50c
OS version: 10_0_22621
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_igdkmdn64.sys_GEN11LP_JSL_DX10_GPULOOP
Server information: 813ad154-7f24-4159-8920-894b5c986b22

For all errors, bucketID always show 6_IMAGE_igdkmdn64.sys_GEN11LP_JSL_DX10_BBHANG or 6_IMAGE_igdkmdn64.sys_GEN11LP_JSL_DX10_GPULOOP

The logs shows this issue seems a bug within the driver igdkmdn64.sys

I have this issue about 300 times a day, so a freeze every few minutes. I tried to install/Uninstalll the drivers several times using Intel driver support assistant, without any change.

Each time the screen freeze, we can see a spike in GPU 3D:

We don't use any special app, just Chrome, Edge and Windows apps (as the computer is new). The spike (and freeze) can happen at any time, even without using actively the computer.

I have deactivated Hardware acceleration in both Chrome and Edge without any success.

Almost a week I try to solve this issue, your help will be appreciated.

Thanks,

Walter

Re: Screens freeze and reset

n_scott_pearson — Thu, 09 Mar 2023 17:36:11 GMT

The symptoms you are describing are consistent with the typical temporary monitor disconnection issues. Is this happening with a specific monitor or with all three monitors? Is it happening at multiple monitors simultaneously (I am referring to the reset cycle, not the short hang)? In a lot of cases, these issues has been traced to poor quality HDMI cables, but this is less likely with only 1080p monitors. Another possibility is down-rev. firmware for any LSPcon ICs (which are used to convert from DisplayPort to HDMI), but I am unsure that Beelink even uses these kinds of ICs in their designs.

In general, the guidance I can provide is to check whether there are any BIOS or other firmware updates available for your Beelink PC and install these updates. It appears that you are currently using the latest drivers for your processor's Intel UHD Graphics engine. You can also try using better quality HDMI cables (IMHO, cables that come with monitors are typically crap and should be discarded).

Hope this helps,

...S

Re: Screens freeze and reset

Walter2023 — Sat, 11 Mar 2023 23:19:51 GMT

Dear Scott,

I wanted to take a moment to thank you for your time and guidance in helping me resolve my monitors disconnection issue. With your suggestion, I bought three 4K HDMI cables, and I am happy to report that it solved the problem!

I truly appreciate your assistance and for pointing me in the right direction. Thank you again for your help.

Wishing you a great weekend ahead!