topic Re:Affinity Photo crashes after opening in Graphics

Affinity Photo crashes after opening

glouf — Tue, 14 Mar 2023 12:02:37 GMT

Hi,

When Affinity Photo (1.10.6) starded the window closed immediatly.

OS : Windows 10 Pro

Motherboard : Gigabyte Z690 Aero G

Graphik : ARC A 750

Thanks

Re:Affinity Photo crashes after opening

Hugo_Intel — Wed, 15 Mar 2023 17:28:51 GMT

Hello glouf

Thank you for posting on the Intel Communities. I'm sorry to hear that you're facing issues while using Affinity Photo on your system. In order to better assist you, kindly provide us with the following information:

Share a short video showing this issue.
Is Resizable BAR enabled on your system?
Create a log file with the Intel® System Support Utility and attach it to your reply.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Affinity Photo crashes after opening

glouf — Thu, 16 Mar 2023 11:06:11 GMT

Hello Hugo,

It's impossible to capture the scenario, the pictures closed to fast.

I send you 2 pictures of the screen. This pictures stays two seconds on screen and close.

Thank's

Re:Affinity Photo crashes after opening

Hugo_Intel — Fri, 17 Mar 2023 00:05:37 GMT

Hello glouf

Thank you for sharing this information. We are still missing some of the information requested in my previous post, Could you please share the log file from the Intel® System Support Utility as well, please confirm whether Resizable BAR is enabled on the system?

In addition, please try to uninstall the software and reinstall it on the system.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Affinity Photo crashes after opening

glouf — Fri, 17 Mar 2023 08:54:36 GMT

Hello Hugo

Sorry, i forgot to send the picture that shows if Resizable BAR is enable or not. (see the attach folder)

I'am not shure if this function is enable.

But i managed to launch Affinity Photo by blocking openCL

Re:Affinity Photo crashes after opening

Hugo_Intel — Fri, 17 Mar 2023 22:28:18 GMT

Hello glouf

Thank you for letting us know that Resizable BAR is enabled on your system I see that you are now able to launch the program after disabling Open CL, so would like to ask you if the issue is resolved or if you need further assistance.

In case you need further assistance, we are still missing the report from the Intel® System Support Utility, please attach it if the issue persisted.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Affinity Photo crashes after opening

Hugo_Intel — Thu, 23 Mar 2023 19:49:26 GMT

Hello glouf

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Affinity Photo crashes after opening

glouf — Thu, 23 Mar 2023 20:18:26 GMT

Hello Hugo,

Yes, the issue is resolved. I can launch Affinity Photo, but OpenCL must be disabled.

Best regards,

glouf

Re:Affinity Photo crashes after opening

Hugo_Intel — Fri, 24 Mar 2023 19:34:39 GMT

Hello glouf

Thank you for your confirmation. It is good to know the issue is now resolved.

In this case, we will continue closing this thread, if you have further questions, please open a new topic as this thread will no longer be monitored.

Best Regards,

Hugo O.

Intel Customer Support Technician.