topic Re:intel irish plus graphic driver update problem in Graphics

intel irish plus graphic driver update problem

utuputu — Sun, 19 Mar 2023 02:00:49 GMT

Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 3/19/2023 7:18:41 AM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-8L24K3M
Description:
Device PCI\VEN_8086&DEV_8A52&SUBSYS_86E2103C&REV_07\3&11583659&0&10 had a problem starting.

Driver Name: display.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: BasicDisplay
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0x0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2023-03-19T01:18:41.5505068Z" />
<EventRecordID>1273</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="828" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-8L24K3M</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">PCI\VEN_8086&DEV_8A52&SUBSYS_86E2103C&REV_07\3&11583659&0&10</Data>
<Data Name="DriverName">display.inf</Data>
<Data Name="ClassGuid">{4d36e968-e325-11ce-bfc1-08002be10318}</Data>
<Data Name="ServiceName">BasicDisplay</Data>
<Data Name="LowerFilters">
</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0x15</Data>
<Data Name="Status">0x0</Data>
</EventData>
</Event>

For the last few days, the intel iris graphic driver is having some problems. When I start my computer the screen goes blank and comes back with this continuous also flicker. I am attaching a video. It does not continue in safe mode. The last time I uninstall the latest driver update and go back to the older version then the problem was solved. Can anyone tell me why it is happening and how to fix it?

Re:intel irish plus graphic driver update problem

Jean_Intel — Mon, 20 Mar 2023 19:53:28 GMT

Hello utuputu,

Thank you for posting on the Intel️® communities. We understand that you are experiencing the flickering issue.

To have a better understanding of your issue, please provide me with the following:

What driver version are you installing?
What installation method are you using?
Does the issue occur if you try using an external monitor/TV?
Based on your issue, it seems that your system has an Nvidia graphics card. If it is correct, can you try disabling the Nvidia graphics and only using the Integrated GPU?
Create a system report using the Intel®️ System Support Utility (Intel®️ SSU)
- Download the Intel SSU
- Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

Re:intel irish plus graphic driver update problem

Jean_Intel — Thu, 23 Mar 2023 14:08:48 GMT

Hello utuputu,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:intel irish plus graphic driver update problem

Jean_Intel — Mon, 27 Mar 2023 14:20:47 GMT

Hello utuputu,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.