topic Installer exit code 8 in Graphics

Installer exit code 8

Omid-Shojaee — Fri, 07 Apr 2023 15:33:58 GMT

Hello,

I just installed DSA on a fresh install of Windows 11 22H2.

After restart it notified me of an update:

So I downloaded the update and started the installation and got this:

I deleted the download from C:\ProgramData\Intel\DSA\Downloads and refreshed the page, downloaded the update again and got the same error.

So I grabbed the DSA uninstaller from Intel® Driver & Support Assistant Uninstaller and repeated the whole process and got the same error again.

Any ideas please?

Re: Installer exit code 8

AlHill — Fri, 07 Apr 2023 15:40:06 GMT

If you have a 6th gen/skylake processor, you are currently out of luck:

https://community.intel.com/t5/Graphics/Driver-31-0-101-2121-gt-Error-8-gt-Something-went-wrong-while/m-p/1473839/emcs_t/S2h8ZW1haWx8Ym9hcmRfc3Vic2NyaXB0aW9ufExHNkdPV1dONFpZSTdWfDE0NzQxODV8U1VCU0NSSVBUSU9OU3xoSw#M116053

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Installer exit code 8

Omid-Shojaee — Fri, 07 Apr 2023 16:04:11 GMT

Then I shouldn't been notified of the update.

Re: Installer exit code 8

AlHill — Fri, 07 Apr 2023 16:06:25 GMT

Now you are in uncharted territory. IDSA has enough trouble with updates as it is!<G>

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re:Installer exit code 8

Jean_Intel — Mon, 10 Apr 2023 18:28:41 GMT

Hello Omid-Shojaee,

Thank you for posting on the Intel️® communities. We are more than pleased to solve this issue. We would like to further investigate this issue; to do so, please provide us with the following:

Provide me with the zip file with the Intel® DSA Folders. Take a look at the article "How to Obtain the Intel® Driver & Support Assistant (Intel® DSA) Folders?" for further information about the methods you can follow to get the folders.
Create a report using the Intel®️ System Support Utility (Intel®️ SSU)
- Download the Intel SSU
- Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

Re:Installer exit code 8

Jean_Intel — Thu, 13 Apr 2023 15:06:51 GMT

Hello Omid-Shojaee,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Installer exit code 8

Omid-Shojaee — Sat, 15 Apr 2023 07:12:03 GMT

Hello @Jean_Intel

Right now, without doing anything, DSA tells me I'm up-to-date and there's no update for my hardware !!!

So problem is solved in the most innovative way !!

Thank you very much!!

Re: Installer exit code 8

Omid-Shojaee — Sun, 16 Apr 2023 11:34:49 GMT

@Jean_Intel

I just upgraded to Windows 11 and the exact same update installed successfully!

The error said update is not compatible with my Hardware not OS!

Well done Intel!

Re:Installer exit code 8

Jean_Intel — Mon, 17 Apr 2023 18:10:34 GMT

Hello Omid-Shojaee,

We are glad to know that you have been able to install the latest driver for your system. We would like to further investigate this problem; however, to further investigate the problem, we require the system information requested before:

Provide me with the zip file with the Intel® DSA Folders. Take a look at the article "How to Obtain the Intel® Driver & Support Assistant (Intel® DSA) Folders?" for further information about the methods you can follow to get the folders.
Create a report using the Intel System Support Utility (Intel SSU)
- Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

Re:Installer exit code 8

Jean_Intel — Fri, 21 Apr 2023 17:12:42 GMT

Omid-Shojaee,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.

Re: Re:Installer exit code 8

RockyBoiOff — Fri, 05 May 2023 10:03:17 GMT

Hi, I am also facing the same issue. I am facing it with my graphics driver. Snippets below,

DSA also doesn't scan for new drivers anymore after this issue. It always shows scanning failed due to some or the other error.

Kindly suggest how I can fix this, as I have tried clean installation multiple times, and it does not work. Please assist at the earliest.
Thanks

Re: Installer exit code 8

Farioto — Thu, 20 Feb 2025 06:53:42 GMT

Hello I'm having trouble too,
I even rolled back to windows 10 and I'm still having issues udating or atleast making sure my CPU drivers are up to date
including making sure the intel driver software are installed or reinstalled,

Intel Driver & Support Assistant won't help you saying No supported driver or software updates available for your system.
it won't even bother checking if its at least up to date.

Windows Update also won't help you.

This type of support on Devices and Drivers is unacceptable
when you can't make sure Drivers are up to date even if it is supported or unsupported.

It's incredibly frustrating when the burden falls on consumers to jump through hoops just to keep their devices functional.
Ideally, companies should ensure their products remain compatible and supported for as long as possible.

Unfortunately, the tech industry often prioritizes rapid innovation and profit margins over long-term support,
which can leave users in a tough spot. This isn’t fair, It's a systemic issue that needs addressing by the industry as a whole.

It Promotes E-Waste and forces the consumer to pay or risk having no support or compatibility.

Re: Installer exit code 8

devenstewart77 — Sun, 15 Jun 2025 03:15:25 GMT

i got the same thing im trying to load sonic adventure 2 redux but it said i need to update to 101 but intel said im on the latis update so i go download intal 7 - 10 prosser and it give me that message

Re: Installer exit code 8

devenstewart77 — Sun, 15 Jun 2025 03:16:19 GMT

also my currirut drive is intel 530

btw

Re: Installer exit code 8

Farioto — Mon, 07 Jul 2025 07:30:27 GMT

so here is what I got from this,

I have been given A error code which should be easily remedied by actually giving out a proper readout instead of installer exit code 8,

What I have found out based on what I have is that it gives out that

Your system has an Intel Core i7-6700 CPU, which includes Intel HD Graphics 530.
But your primary GPU is an NVIDIA GeForce RTX 2060, and that’s what’s active.
The installer is trying to detect Intel display/audio devices (like HD Graphics or Display Audio), but it’s failing with errors like:
```
ERROR|Something went wrong while loading "DisplayDevice".
ERROR|No Intel media devices were found.
ERROR|Could not find driver file.
```

✅ What This Means

These errors are not critical—they just mean the installer didn’t find any active Intel graphics hardware to install drivers for.
That’s expected, because your NVIDIA GPU is likely set as the primary display adapter, and your BIOS may have disabled the integrated Intel GPU.
The installer is scanning for Intel display/audio devices (like iigd_dch.inf, IntcDAud.inf) but finds nothing to match them to.

🔧 What You Can Do (If You Want Intel GPU Support)

If you want to install Intel HD Graphics 530 drivers (e.g., for Quick Sync video encoding or hybrid GPU setups):

Check BIOS Settings:
- Look for an option like “iGPU Multi-Monitor” or “Integrated Graphics”
- Set it to Enabled
- Save and reboot
Check Device Manager:
- After reboot, see if Intel HD Graphics 530 appears under Display adapters
- If it does, install the driver manually using: 🔗 Intel Graphics Driver 31.0.101.2115 (DCH)
If You Don’t Need It:
- You can ignore these errors. Your system is working fine with the RTX 2060.
- The Intel installer is just reporting that it didn’t find any compatible devices—it’s not a failure.

✅ What You Can Install for the i7-6700

While there’s no single “CPU driver,” here are the three key driver packages that support your processor:

1. Intel Chipset INF Utility

Tells Windows how to properly configure the CPU and motherboard chipset
Doesn’t show up in Device Manager, but it’s essential for stability

Download Intel Chipset INF Utility in

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html

2. Intel Management Engine Interface (MEI)

Enables power management, firmware communication, and system monitoring
Required for some advanced features like Intel AMT or thermal control

Download Intel MEI Driver in

https://www.intel.com/content/www/us/en/download/19351/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html

3. Intel HD Graphics 530 Driver (Optional)

Only needed if you want to use the integrated GPU
Requires enabling the iGPU in BIOS (which your Dell system disables when a discrete GPU is installed)

Intel Graphics Driver 31.0.101.2115 (Final for i7-6700) in

https://www.intel.com/content/www/us/en/download/762755/intel-6th-gen-processor-graphics-windows.html

⚠️ If your BIOS disables the iGPU (which it does when your RTX 2060 is installed), this driver will fail to install.

So Copilot told me that in order to run the installer that I would have to remove my graphics card temporarily because my BIOS disables it.

Thats stupid and whatever drivers that I need won't install unless I remove my graphics card turn on my computer, install it and then put my GPU back in after shutting down,

At least that should fix it right?