topic Re: Re:ARC 750 Update problem in Graphics

ARC 750 Update problem

Tk83 — Thu, 06 Apr 2023 05:43:21 GMT

Arc 750 update problem. I had a problem after updating my arc 750 graphics card. When I restart there is no image on the screen I have to turn it off and on version 4255 or 4257.l the then the problem is fixed. When I remove the update on the subject the problem goes aday.Please urgent solution.

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Thank you for supporting. you want to sent video but my video 244mb so I can't sent to intel over 71mb. Can you help me.

Re:ARC 750 Update problem

Andres_Intel — Thu, 06 Apr 2023 17:30:52 GMT

Hello Tk83,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having display issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

What graphics driver version works fine?
Is the Resizable Bar enabled?
Download, run, save and attach the report for the following tools:
- Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store.
- Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:ARC 750 Update problem

Tk83 — Thu, 06 Apr 2023 18:35:54 GMT

To have a better understanding of the situation, please answer the following questions:

with pleasure

What graphics driver version works fine?

I don't remember the net version but it may be earlier than 4255

Is the Resizable Bar enabled? yes.
Download, run, save and attach the report for the following tools:
- Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store.
- Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.
I installed the softwares.
```
the report is attached
```

I couldn't upload a video because the file size is limited to 72 mb. If you suggest another method, I can send a video.

Re:ARC 750 Update problem

Andres_Intel — Fri, 07 Apr 2023 15:04:36 GMT

Hello Tk83,

Thank you for your response, it has been really helpful.

The other way you can send the video is by uploading it to a cloud like Google Drive or something similar, later give me the authorization and send the link.

To continue with the troubleshooting please answer the following questions:

Update BIOS to version 0811 on ASUS Support. For installation steps, you can contact them.
After updating the BIOS, test the system by installing driver 31.0.101.4255, if the issue persists you can try the driver 31.0.101.4257. For installation steps, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11
Test different ports, displays, and cables.
If the issue persists, install the previous driver version 31.0.101.4146.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:ARC 750 Update problem

Tk83 — Fri, 07 Apr 2023 15:43:12 GMT

https://drive.google.com/file/d/1J5hW_mlgRyF65JF9Od7QM-JzA2OWZnah/view?usp=sharing video link you can see the problem on this video. thank you very much.

Re:ARC 750 Update problem

Andres_Intel — Mon, 10 Apr 2023 15:48:16 GMT

Hello Tk83,

Thank you for your answer, all the information provided has been really helpful.

Please complete the steps below and let me know the results:

Perform a clean installation of Windows. For guidance, you can contact Microsoft.

Regards,

Andres P.

Intel Customer Support Technician

Re:ARC 750 Update problem

Andres_Intel — Thu, 13 Apr 2023 18:11:26 GMT

Hello Tk83,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: Re:ARC 750 Update problem

Tk83 — Thu, 13 Apr 2023 18:45:19 GMT

Yes still problem is continuos. Bios updated ver.0811 cmos cleared

Re:ARC 750 Update problem

Andres_Intel — Thu, 13 Apr 2023 20:17:34 GMT

Hello Tk83,

Thank you for your answer, it is very helpful.

I will start an investigation to provide you with more steps, as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re:ARC 750 Update problem

Andres_Intel — Tue, 18 Apr 2023 17:35:38 GMT

Hello Tk83,

We have been working on the investigation and there are some steps we can follow, please let us know the results.

Last week we released a new graphics Beta driver, update it to version 31.0.101.4311. Following the steps you followed previously, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11
To make sure that there is not a compatibility issue between the monitor and the graphics card, test another display.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:ARC 750 Update problem

Tk83 — Wed, 19 Apr 2023 07:11:44 GMT

updated ver 31.01.101.4311 but the problem continues.

Tried another monitor but not solutıon.

I'm sorry that I have such problems with the graphics card that I bought with great happiness

Re:ARC 750 Update problem

Andres_Intel — Wed, 19 Apr 2023 15:40:53 GMT

Hello Tk83,

Thank you for your response and for completing all the troubleshooting steps.

We have covered all the necessary steps, and as it also happens with a different monitor seems the issue is the graphics card. We recommend contacting Intel Customer Support for a possible replacement.

Now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Andres P.

Intel Customer Support Technician