topic Re:Intel DSA driver installation is giving error when running driver setup in Graphics

Intel DSA driver installation is giving error when running driver setup

EserK — Sun, 09 Apr 2023 06:53:01 GMT

Windows 10 Version 22H2 x64
Firefox 111 x64
Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.60GHz
IntellR) HD Graphics 530

Re: Intel DSA driver installation is giving error when running driver setup

Stefan3D — Sun, 09 Apr 2023 09:09:35 GMT

Skylake support has been removed as discussed here:

https://community.intel.com/t5/Graphics/Driver-31-0-101-2121-gt-Error-8-gt-Something-went-wrong-while/m-p/1473839#M116053

Looks like Intel only removed references from the download site, but not the installer 🙄

Re:Intel DSA driver installation is giving error when running driver setup

Jean_Intel — Mon, 10 Apr 2023 21:59:49 GMT

Hello EserK

Thank you for posting on the Intel️® communities. We would like to further investigate and try to solve this matter, to do so, please provide us with the following:

It seems that we are unable to open the Intel DSA folders you shared. Take a look at the article "How to Obtain the Intel® Driver & Support Assistant (Intel® DSA) Folders?" and follow either method to get the folders.
Create a report using the Intel®️ System Support Utility (Intel®️ SSU)
- Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

Re: Intel DSA driver installation is giving error when running driver setup

EserK — Wed, 12 Apr 2023 14:33:51 GMT

oh yeah , look like it is. thanks so much @Stefan3D . i installed previous version driver without any error and its fine now.

Re:Intel DSA driver installation is giving error when running driver setup

Jean_Intel — Wed, 12 Apr 2023 20:08:35 GMT

Hello EserK,

We are glad to know that the recommendation from @Stefan3D solved your issue. Since you marked this thread as solved, we will close it now. Hopefully, it will help other community members. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Jean O.

Intel Customer Support Technician