topic Re: Intel HD Graphics 4000: Blurred text on QHD resolution in Graphics

Intel HD Graphics 4000: Blurred text on QHD resolution

Diabig0R — Thu, 13 Apr 2023 11:37:07 GMT

Notebook: HP ProBook 450 G0 with HDMI output
Monitor: Dell S2721DS QHD (2560x1440)
OS: Windows 10 21H2
Intel HD Graphics 4000 (driver version 10.18.10.5069)

Maximum available resolution of Intel HD Graphics 4000 via HDMI is 2048x1080.

I used Intel's "CustomModeApp.exe" to create custom resolution: 2560x1440, 32 bit, 24 Hz, which worked after restart, but symbols and small graphic elements look blurred in horisontal dimension.

I used a monitor test program which showed that horisontal pixel-width lines are sharp, but vertical pixel-width lines look interpolated - as if I used a non-native resolution on my monitor.

How can I fix this? I would appreciate your help.

Re: Intel HD Graphics 4000: Blurred text on QHD resolution

AlHill — Thu, 13 Apr 2023 11:35:28 GMT

Your graphics are discontinued and not supported. The best you can do is to use the latest/last driver, which can be found here:

https://www.intel.com/content/www/us/en/download/18606/intel-graphics-driver-for-windows-15-33.html

If that does not help, you are out of luck.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Intel HD Graphics 4000: Blurred text on QHD resolution

Diabig0R — Thu, 13 Apr 2023 16:36:54 GMT

This driver can not not be installed: "The driver is not valid for this computer".

Intel's and HP's driver assistants claim that I have the most possible up to date driver.

Re: Intel HD Graphics 4000: Blurred text on QHD resolution

Diabig0R — Thu, 13 Apr 2023 20:00:19 GMT

I managed to update the driver up to the latest version 15.33.53.5161 (64bit), but this did not change anything.

It looks like the problem not with the driver, but sub settings are wrong.

Re:Intel HD Graphics 4000: Blurred text on QHD resolution

Andres_Intel — Thu, 13 Apr 2023 21:44:27 GMT

Hello Diabig0R,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having issues with your Intel® HD Graphics 4000.

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.

Regards,

Andres P.

Intel Customer Support Technician