topic Re:Intel Arc750 in Graphics

Intel Arc750

Paul941 — Tue, 18 Apr 2023 05:45:58 GMT

I bought an intel arc750 video card, installed the latest driver available, but every time I start the system, although the computer starts correctly, I see the primary loading of the system on the screen but when I get to entering the password, the screen stays black with no signal.

I enable Resiable Bar, and i Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

i find this topic

intel A750:No signal on the display screen

Thank

Re:Intel Arc750

Jean_Intel — Wed, 19 Apr 2023 14:58:23 GMT

Hello Paul941

Thank you for posting on the Intel️® communities. We would be more than glad to help you with the problem you described.

To better troubleshoot your issue, please provide us with the following:

Is this the first graphics adapter installed in your system?
Did this issue start as soon as you installed the latest graphics driver?
Does the issue occur if you navigate through the BIOS menu?
In case you can try using another display/monitor and video output.
If your processor has an integrated graphics adapter, we recommend you try connecting your monitor to the iGPU ports, usually, they are the video ports on the motherboard.
You mentioned that you save an SSU report. Could you try attaching this report to your next response?

Best regards,

Jean O.

Intel Customer Support Technician

Re: Re:Intel Arc750

Paul941 — Wed, 19 Apr 2023 15:37:35 GMT

Hy, thank for the respons.
Yes, i have and 3200g and yes before thia GPU, i have installed amd7800 and work.
Now i reinstalled Windows and the graphic card work. I dont know why. But at the First Time when i upgrade the last driver, dont work.

Re:Intel Arc750

Jean_Intel — Wed, 19 Apr 2023 22:14:47 GMT

Hello Paul941,

We are glad to know that the issue is solved after reinstalling Windows. We would like to wait a few days o confirm whether or not the issue occurs once more. Let us know un case you face any inconvenience.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel Arc750

Jean_Intel — Tue, 25 Apr 2023 15:03:06 GMT

Hello Paul941,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.