topic Re:Issues with Intel® Driver & Support Assistant. "Oops! Something went wrong during the scan." in Graphics

Issues with Intel® Driver & Support Assistant. "Oops! Something went wrong during the scan."

Mario_Vacéllos — Thu, 13 Apr 2023 01:41:38 GMT

I've always used the intel driver update assistant.
But for 30 days I can no longer update my video driver. 
The oops something went wrong message always appears. 
How can I fix this problem?

I already uninstalled the Driver and Support Assistant. 
I reinstalled but the problem remains.

Re:Issues with Intel® Driver & Support Assistant. "Oops! Something went wrong during the scan."

Jean_Intel — Thu, 13 Apr 2023 19:52:31 GMT

Hello Mario_Vacéllos,

Thanks for posing into the Intel Communities. We understand that you are experiencing issues when trying to update your drivers using the Intel® DSA.

For this issue, you should try the following:

Clear the browser cache and close the browser.
Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge Legacy.
Try disabling your Ad Blocking extension and privacy-related extension on the Intel® Driver & Support Assistant (Intel® DSA) webpage.

In case the issue persists, you should try reinstalling the Intel® DSA :

Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
Download and install the latest Intel® DSA version.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Issues with Intel® Driver & Support Assistant. "Oops! Something went wrong during the scan."

Jean_Intel — Tue, 18 Apr 2023 14:23:35 GMT

Hello Mario_Vacéllos,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Issues with Intel® Driver & Support Assistant. "Oops! Something went wrong during the scan."

Jean_Intel — Thu, 20 Apr 2023 14:11:24 GMT

Hello Mario_Vacéllos,,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.