topic Re: Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter in Graphics

Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

SandyH1 — Tue, 18 Apr 2023 23:43:45 GMT

HP Envy TE01-3254 works great with 1 Lenovo Thinkvision monitor. I have been trying to get a 2nd Lenovo Thinkvision monitor to work as well.

1. On my System display they both identify as #1

On Intel connected display, they both identify as #2

2. Left monitor works, #2 monitor is black

3. Monitor 1 - PC HDMI to Monitor HDMI

Monitor 2 - PC VGA/HDMI adapter to Monitor HDMI black screen

Display card is updated

From Monitor 1 (left) - I can float an open tab across to the left but not to the right off to what would be monitor 2, but it's black

Monitor #2 works fine connected to my Surface Pro X Laptop tablet

Do I have to adjust the resolution to be more even displays? They aren't if I just leave them the recommended sizes.

Help! See attached screen shot for system set up

Re: Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

n_scott_pearson — Wed, 19 Apr 2023 03:06:03 GMT

Does Monitor 2 start to work if Monitor 1 is unplugged?

Re: Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

SandyH1 — Wed, 19 Apr 2023 04:26:26 GMT

Hadn't tried that yet.... just unplugged Monitor 1 and nope, #2 still black screen.

Re:Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

Andres_Intel — Wed, 19 Apr 2023 14:47:30 GMT

Hello SandyH1,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you have no display issues with your Intel® UHD Graphics 770, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

What is the resolution you are trying to use for both screens?
Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

SandyH1 — Wed, 19 Apr 2023 17:28:49 GMT

Hi and thank you Andres,

I've tried several settings. At the moment they are both at 1920 x 1080 and both at 60Hz

I'm on Windows 11, I ran the scan on everything and have the report and saved and attached it, per your request.

Re:Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

Andres_Intel — Wed, 19 Apr 2023 18:54:57 GMT

Hello SandyH1,

Thank you for your response, it has been really helpful.

Please complete the steps below and let us know the results:

Update graphics driver to version 30.0.101.1404 on HP Support.
If the issue persists, update the graphics driver to Beta version 31.0.101.4311. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11.
Are you able to connect both displays with adapters?
Test another port and cable with the second display
Test another display

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

SandyH1 — Wed, 19 Apr 2023 21:38:15 GMT

Well, thank you. I tried both of those drivers and neither work.

Any other suggestions? Can you suggest another adapter VGA pc to HDMI

How about a docking station with dual hdmi with extended view with USB-A or USB-c PC connection?

Can you recommend one for my PC system?

Re: Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

n_scott_pearson — Thu, 20 Apr 2023 03:59:01 GMT

No, no, try powering on with only Monitor 2 connected.
...S

Re: Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

SandyH1 — Thu, 20 Apr 2023 14:52:34 GMT

Thank you, and yes after I updated to the below suggested graphic driver, I tried again to shut down and start with monitor #2 PC vga/Monitor HDMI with adapter - and it's still black screen.

Here is the adapter I'm trying to use. Maybe this is my issue.

https://www.amazon.com/dp/B07XZ22KCD?ref=ppx_yo2ov_dt_b_product_details&th=1

Now my volume on different applications keeps increasing ... which graphics driver is best with my system to switch to not have these volume issues?

Re:Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

Andres_Intel — Thu, 20 Apr 2023 15:21:37 GMT

Hello SandyH1,

Thank you for your answer, and for completing all the troubleshooting steps.

Before trying another adapter, I will start with an investigation to provide you with more troubleshooting steps

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

SandyH1 — Thu, 20 Apr 2023 15:59:47 GMT

Thank you. Do you have a fix for the driver so the volume doesn't increase by itself?

Re:Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

Andres_Intel — Fri, 21 Apr 2023 20:39:30 GMT

Hello SandyH1,

We have been working on the investigation, in this case, our recommendation is to try straight connections (HDMI to HDMI, DP to DP, VGA to VGA) adapter is converting the signal from analog to digital. For more information, you can visit Using Video Cable Adapters, Splitters and/or Docking Stations in Computers not Manufactured by Intel. You can contact the computer manufacturer for recommended adapters.

It seems this could be related to the adapter, just to make sure please test another adapter compatible with your computer.

Let me know the results.

If the volume issue is not related to the adapter, we recommend making a new post.

Regards,

Andres P.

Intel Customer Support Technician

Re:Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

Andres_Intel — Thu, 27 Apr 2023 17:14:42 GMT

Hello SandyH1,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

SandyH1 — Thu, 27 Apr 2023 22:26:29 GMT

Hi Andres,

Thank you for following up.

Yes, it was the adapter in my case. I ended up trying 4 different ones until finally got a USB /HDMI adapter working.

The volume issue was the the drive update that you had me try. The adapter I purchased had a driver install and it's been working wonderfully.

You can close my case, I'm 100% working now.

Thank you.

Re:Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

Andres_Intel — Fri, 28 Apr 2023 14:26:30 GMT

Hello SandyH1,

Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician