topic Re:Problem with UHD 770 in Graphics

Problem with UHD 770

M_Figueiredo — Mon, 17 Apr 2023 12:57:38 GMT

Hi!

I'm having problems with the UHD 770 video card in Windows 11 out of nowhere the system freezes, the screen goes all black, the computer cooler is strong and I have to force the computer to shut down. I have already updated the driver to the latest version which is 31.0.101.4255, but the problem remains, attached is an example image when the computer crashes.

Re:Problem with UHD 770

Jean_Intel — Tue, 18 Apr 2023 15:07:53 GMT

Hello M_Figueiredo,

Thank you for posting in the Intel Communities. We would be more than glad to help you with your issue with the graphics adapter.

It is important to add that there are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The best thing to do is to use the drivers provided by the system manufacturer (OEM). We always recommend using the latest OEM driver to eliminate the potential impact caused by loading non-custom drivers. Perform a clean driver installation and install the latest graphics driver available on the Lenovo website, 31.0.101.3358.

In case the issue persists, and to better understand your issue, please provide us with the following:

If possible, please try using another Tv/monitor.
Does this issue occur when navigating on the BIOS menu?
Are you using any type of video adapter to connect your PC to the display? Intel does not recommend using any kind of adapters and can not guarantee 3rd party products/adapters will work as expected. We recommend using a direct connection with a single cable that has the same connection type on both ends (HDMI to HDMI, DP to DP, etc.).

Best regards,

Jean O.

Intel Customer Support Technician

Re:Problem with UHD 770

Jean_Intel — Fri, 21 Apr 2023 16:57:51 GMT

Hello M_Figueiredo,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Problem with UHD 770

Jean_Intel — Tue, 25 Apr 2023 14:53:16 GMT

Hello M_Figueiredo,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.