topic Re:Update issue. in Graphics

Update issue.

AlwaysIntegrating — Sun, 16 Apr 2023 20:29:47 GMT

Alright, so I'm trying to update my Intel i7-10700 CPU. However, whenever I access the Intel website, download the Intel driver and support assistant application, and run it, I always get this error message.

Does anybody know how to fix this? I don't think I have a disk for it, nor do I know how to access it, any tips would be helpful, thanks.

Re: Update issue.

n_scott_pearson — Sun, 16 Apr 2023 20:41:53 GMT

What version of Windows are you running? The minimum support should have been installed automatically with the Windows installation - unless you are using something like Windows 7, which is NOT supported on 10th gen systems. How that box appears also makes me think Windows 7.

Regardless, before running the IDSA application installer, you need to ensure that you have already updated the Chipset and Management Engine support. Download the Chipset Device Software (a.k.a. INF Update) and Intel Management Engine installer packages from your laptop manufacturer's support page for this laptop.

Hope this helps,

...S

Re:Update issue.

Andres_Intel — Tue, 18 Apr 2023 14:45:54 GMT

Hello AlwaysIntegrating,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having diver update issue with your Intel® Driver & Support Assistant (Intel® DSA), I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

What operating system version do you have installed?
Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re:Update issue.

Andres_Intel — Fri, 21 Apr 2023 16:12:57 GMT

Hello AlwaysIntegrating,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Update issue.

Andres_Intel — Wed, 26 Apr 2023 18:56:27 GMT

Hello AlwaysIntegrating,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician