topic Re:Intel IRIS XE fps issues in VALORANT in Graphics

Intel IRIS XE fps issues in VALORANT

Ilrzpak — Fri, 28 Apr 2023 01:09:53 GMT

For the past few moths valorant has suffered huge fps loss even in low settings it keeps stuttering and is unplayable. In the past it was okay but after an update it started stuttering I tried reverting to old driver didn't work did a clean install didn't work and waited for new drivers I'm currently in 31.0.101.4314 but still issue persists
SYSTEM DETAILS
I5-1135G7
16gb ram (8×2)
512GB ssd

Re: Intel IRIS XE fps issues in VALORANT

Ilrzpak — Fri, 28 Apr 2023 01:27:39 GMT

Here is my SSU info

Re:Intel IRIS XE fps issues in VALORANT

Andres_Intel — Fri, 28 Apr 2023 15:13:12 GMT

Hello Ilrzpak,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having gaming performance issues with your Intel® Iris® Xe Graphics, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

Update graphics driver to version 31.0.101.4255 on Dell Support. For installation steps, you can contact them.
If the issue persists, update the graphics driver to BETA version 31.0.101.4335. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Intel IRIS XE fps issues in VALORANT

Ilrzpak — Fri, 28 Apr 2023 22:24:09 GMT

Thank you for the reply, I tried both the driver the issue is still persistent. Please help.

Re:Intel IRIS XE fps issues in VALORANT

Andres_Intel — Mon, 01 May 2023 15:56:49 GMT

Hello Ilrzpak,

Thank you for your response and for completing the steps, it has been really helpful.

As it started after an update, let's try with an old graphics driver version:

Download and install the graphics driver 27.20.100.8476. Following the article, one more time, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11

Let me know the results.

Regards,

Andres P.

Intel Customer Support Technician

Re:Intel IRIS XE fps issues in VALORANT

Andres_Intel — Thu, 04 May 2023 17:36:37 GMT

Hello Ilrzpak,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: Re:Intel IRIS XE fps issues in VALORANT

Ilrzpak — Fri, 05 May 2023 06:53:36 GMT

Sorry about the delay, I tried the driver but it says 'This operating system is not supported'

Re:Intel IRIS XE fps issues in VALORANT

Andres_Intel — Fri, 05 May 2023 15:13:46 GMT

Hello Ilrzpak,

Thank you for your answer, and for completing all the recommended steps.

I will start with an investigation to provide you with the next steps, as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re:Intel IRIS XE fps issues in VALORANT

Andres_Intel — Fri, 05 May 2023 18:52:51 GMT

Hello Ilrzpak,

We have been working on the investigation, Intel has been unable to replicate this issue on multiple systems using different processors and integrated graphics and our latest generic DCH drivers. This issue is being discussed on this Community thread.

Let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

Re:Intel IRIS XE fps issues in VALORANT

Andres_Intel — Wed, 10 May 2023 16:16:09 GMT

Hello Ilrzpak,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Intel IRIS XE fps issues in VALORANT

Jean_Intel — Fri, 12 May 2023 18:17:32 GMT

Hello Ilrzpak,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.