topic Re:My game became worse since i updating my Gpu driver in Graphics

My game became worse since i updating my Gpu driver

Ash-52 — Sun, 30 Apr 2023 12:58:21 GMT

So i have a HP laptop 15-dw3xxx, my processor is a Intel 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz. And lastly my Gpu is Intel(R) Iris(R) Xe Graphics, its original driver version was 30.0.101.2079.

Since i updated my Gpu driver to a newer version which was for both Iris and Arc series. My game flicker whenever i do press Win+Ctrl+Shift+B and when i roll back to my old driver its even worse when it comes to perfomance my game always stutter and lags whenever i spawn somewhere new. Oh btw the game i play is Genshin. Please i hope i get an answer as soon as possible.

Re:My game became worse since i updating my Gpu driver

Jocelyn_Intel — Tue, 02 May 2023 14:37:00 GMT

Hello, @Ash-52

Thank you for posting on the Intel® communities.

I am sorry to hear what is happening with your Intel® Iris® Xe Graphics, I will gladly assist you here.

You can try a clean installation of your graphics drivers, using the latest graphics driver. If the issue persists, try with your System Manufacturer's driver.

Note #1: Make sure to check you have all the Windows updates before doing the driver installation and doing the clean installation process without internet connection.

Note #2: Since you have a laptop, we recommend checking with your System Manufacturer and using the driver software provided by them to avoid potential installation incompatibilities. Intel supplies generic versions of Graphics Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:My game became worse since i updating my Gpu driver

Jocelyn_Intel — Fri, 05 May 2023 18:21:24 GMT

Hello, @Ash-52

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:My game became worse since i updating my Gpu driver

Jocelyn_Intel — Tue, 09 May 2023 20:42:20 GMT

Hello, @Ash-52

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.