topic Re:A380 artifacts while browsing internet in Graphics

A380 artifacts while browsing internet

Martin_T — Sun, 23 Apr 2023 15:18:21 GMT

Hello
I got my second A380 video card a few days ago because I thought the first one wasn't working properly but it turned out it wasn't the card but something else.
The problem : With new win and the latest drivers the card starts and works perfectly (while I play the games there are no problems) the moment I enter chrome the whole screen goes to artifacts and makes many multiple bugs. I stop chrome start game and no problems....

Re:A380 artifacts while browsing internet

Andres_Intel — Mon, 24 Apr 2023 21:29:37 GMT

Hello Martin_T,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having artifacts issues with your Intel® Arc™ A380 Graphics, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

Does it happen with other browsers?
Is the Resizable Bar enabled?
Is Hardware Acceleration enabled on the browsers?
Download, run, save and attach the report for the following tools:
- Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store.
- Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re:A380 artifacts while browsing internet

Andres_Intel — Thu, 27 Apr 2023 17:44:54 GMT

Hello Martin_T,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:A380 artifacts while browsing internet

Andres_Intel — Tue, 02 May 2023 21:48:13 GMT

Hello Martin_T,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician