topic Re:Discord Crash due to Intel Driver in Graphics

Discord Crash due to Intel Driver

year3333 — Wed, 03 May 2023 01:19:08 GMT

I have an issue where Discord keeps crashing after about only 5 minutes of being open and when checking crash reason, it provides

{"exceptionString":"EXCEPTION_ACCESS_VIOLATION","exceptionModuleName":"igd10iumd32.dll","exceptionModuleVersion":"30.0.101.1338","relativeCrashAddress":"7d407e","exceptionModuleCodeId":"61EA65221672000"}

I have an Intel UHD 620 with the latest drivers on Windows 11 22H2

Discord is completely unmodified and I used revo uninstaller to clear all files and reinstall as a test, the issue persists.

Re:Discord Crash due to Intel Driver

Jocelyn_Intel — Wed, 03 May 2023 17:39:45 GMT

Hello, @year3333

Thank you for posting on the Intel® communities.

I am sorry to hear what is happening with your Intel® UHD Graphics 620, I will gladly assist you here.

Was it working before? Did this happen after a driver update?
Try a clean installation of your graphics drivers, and then, install the latest graphics driver.

Note: Make sure to check you have all the Windows updates before doing the driver installation and doing the clean installation process without internet connection.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Discord Crash due to Intel Driver

year3333 — Mon, 08 May 2023 02:43:51 GMT

This solution worked until I rebooted, then the issue came back.

Re: Discord Crash due to Intel Driver

Jocelyn_Intel — Mon, 08 May 2023 15:57:45 GMT

Hello, @year3333

Thank you for the information provided.

Did you make sure you followed steps-by-step the clean installation of your graphics drivers process? After these specific steps, you need to install the driver so the Clean installation would be complete.

If the issue persists, please provide us with an Intel® SSU report so we can investigate it:

Intel® System Support Utility for Windows.

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:Discord Crash due to Intel Driver

Jocelyn_Intel — Thu, 11 May 2023 20:39:04 GMT

Hello, @year3333

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:Discord Crash due to Intel Driver

Jocelyn_Intel — Mon, 15 May 2023 20:24:59 GMT

Hello, @year3333.

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:Discord Crash due to Intel Driver

Jocelyn_Intel — Mon, 15 May 2023 21:02:05 GMT

Hello, @year3333.

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.