topic Re: Arc Control center not responding in Graphics

Arc Control center not responding

speaker4thedead — Mon, 01 May 2023 15:48:18 GMT

So I have a brand new gaming pc. Built on Saturday and has less than 3 hours used.

Control center asks my permission to make changes every time I reboot my device. No problem as it’s my gpu I accept each and every time.

Problem is I have no control over the control center. It’s like when it first released and was an overlay only. It’s like it’s not responding even though task manager doesn’t show it as not responding. Yet I have to kill the process though task manager. I can open it again to no avail.

Tried the most recent official release drivers with no help. Tried the newest beta drivers with the same issue.

Is Intel prioritizing Intel cpu compatibility?

System:
Ryzen 5 7600
B650P Wi-Fi
Arc a750
32gb 5600 ddr5 ram

I have no problems in the games I play, but having a control center for the gpu is pretty important. If I can’t get this working I’m going to be forced to return it and get an AMD RX6950xt. I REALLY don’t want to do that as I want another player in the GPU market and people returning week old GPUs isn’t the way to support Intels jump into the market.

I tried to upload a video of the issue from a Reddit post I made but it says the video exceeds the 71MB even though my phone says the video is 40.8mb. Either way I will place a link to the video in a comment since I’m not sure if that’s allowed here and I don’t want to put it in my post and have it taken down

Re: Arc Control center not responding

speaker4thedead — Mon, 01 May 2023 15:50:06 GMT

Here is my post on Reddit that shows the video of the issue

https://www.reddit.com/r/intel/comments/134ch6d/arc_control_not_responding/?utm_source=share&utm_medium=ios_app&utm_name=ioscss&utm_content=1&utm_term=1

Re:Arc Control center not responding

Carlos_L_Intel — Tue, 02 May 2023 20:53:45 GMT

Hi @speaker4thedead,

Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you. Please help me with the following information in order to assist you:

Are you using a straight cable into the port, or are you using any type of adapter or docking station?
Did the issue start since day one? If not, were there any changes?
Is Resizable Bar enabled in the BIOS?
To get more information from your system, please install the Intel:registered: System Support Utility (Intel:registered: SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel:registered: SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". Click on "Next", save the report and attach it to your response.
Can you collect the following ARC control logs: C:\Users\<your_username_here>\AppData|Local\Intel\IGN\logs

Best regards,

Carlos L.

Intel Customer Support Technician

Re:Arc Control center not responding

Carlos_L_Intel — Mon, 08 May 2023 20:29:50 GMT

Hi @speaker4thedead,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Carlos L.

Intel Customer Support Technician.

Re: Arc Control center not responding

Harry44 — Tue, 09 May 2023 02:31:10 GMT

hi, I also have the same problem. (driver ver. 4314 , 4335)

Until one day I remove a device called "NF I2C Slave Device" on the page of Devices and Printers.

Then the problem is solved... I think it is related to a conflict in this device.

Re: Re:Arc Control center not responding

speaker4thedead — Tue, 09 May 2023 04:55:45 GMT

i am sorry that i have not replied sooner. i didnt see the reply in my email.

to answer your questions,

1. my gpu is connected directly into my motherboard if that is what you are asking with this question.

2. From day 1 the control center has not worked

3. as far as my understanding goes, NOT having resizable bar is an issue with the gpu itself and not the companion software. i could be wrong about that. but the gpu itself works fine. i am having no issues whatsoever... its just the control software that isnt working. however as i also understand not having the ability to enable resizable bar is only an issue with older hardware. as brand new ddr5 build this is not a problem for me as resizable bar is enabled by default in the bios.

Re: Re:Arc Control center not responding

speaker4thedead — Tue, 09 May 2023 04:46:59 GMT

can you please do me a favor and delete that file when you are done with it? it has information that id really rather not have public

Re: Arc Control center not responding

speaker4thedead — Tue, 09 May 2023 05:10:33 GMT

i dont have that

Re: Arc Control center not responding

Harry44 — Tue, 09 May 2023 06:57:47 GMT

i don't know... but i remove it and the issue had been solved.

this device seems related to the rgb control of the arc gpu, did u install it yet?

i found it in the device manager that is NF_I2C_Compatible_Device

if u found it, try to delete and/or reinstall

hope it can help~

Re: Arc Control center not responding

speaker4thedead — Tue, 09 May 2023 14:22:25 GMT

I have the A750 not the A770. The 750 doesn’t have RGB

Re:Arc Control center not responding

Carlos_L_Intel — Tue, 09 May 2023 19:35:44 GMT

Hi @speaker4thedead,

Thank you for the information. This should be working with your configuration. Can you please try the following:

Uninstall Intel® Arc™ Control following the steps below:
- Press the Windows key.
- Click settings.
- Select Apps and then select Apps & features.
- Search the list for Intel® Arc™ Control software and click it.
- Select Uninstall.
- Reinstall Intel® Arc™ Control. You can install it by running the driver installer, while you do that select the clean installation option, so we can have a clean installation of the driver: https://downloadmirror.intel.com/777403/gfx_win_101.4314.exe

Also, just for you to know the file you sent does not contain personal information, however I can delete it if you would like me to.

Best regards,

Carlos L.

Intel Customer Support Technician.

Re: Re:Arc Control center not responding

speaker4thedead — Tue, 09 May 2023 23:38:50 GMT

Yeah it SHOULD be working but it doesn’t. I have tried deleting everything and doing clean installs. Nothing has helped.

Also that does in fact contain my IP address as well as my MAC address. I’d very much like it removed.

Any suggestions? Or am I just gonna be told hmm that should work? What else can I do? I mean it’s not like I was charged half price for a half working device… that’s a pretty important part of the graphics card

Re: Re:Arc Control center not responding

speaker4thedead — Tue, 09 May 2023 23:42:00 GMT

Also I connected with chat support on this issue. I was connected to chat via my phone and not pc the agent wanted to connect to my device and sent me a link through 123rescue. Is this routine for your chat support? Does Intel really not have their own tool for this? It seems odd they would use a tool that scammers routinely use…

Re:Arc Control center not responding

Carlos_L_Intel — Wed, 10 May 2023 15:41:36 GMT

Hi @speaker4thedead,

Thank you for your reply. Absolutely, that is why we are trying to help you as best as we can.

That is correct that is the tool live support typically use, and it is completely safe, however you can reject using that and the representative could guide you trough the steps as well.

Since you have opened a chat with us, we will continue to help you through that channel now. We will therefore close this community case. Thank you.

Best regards,

Carlos L.

Intel Customer Support Technician.