topic Re:Problems with the a770 in Graphics

Problems with the a770

ana666 — Tue, 06 Jun 2023 11:07:06 GMT

motherboard amd b450m CPU 3600 drive 4382,

the resizeable bar is enabled in the bios and the gpu-z is also displayed enabled

but the intel Arc Control display is not enabled

After the test, intel Arc Control displays the resized bar on only after cpu SVM virtualization is disabled in the bios of motherboard

Re: Problems with the a770

AlHill — Tue, 06 Jun 2023 11:11:01 GMT

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Problems with the a770

ana666 — Tue, 06 Jun 2023 11:34:07 GMT

Sorry, I just didn't find the option to add attachments, so I posted the new question

Re: Problems with the a770

ana666 — Tue, 06 Jun 2023 11:40:17 GMT

Sorry, I just didn't find the option to add attachments, so I posted the another question, how do I delete it

Re: Problems with the a770

ana666 — Tue, 06 Jun 2023 11:45:36 GMT

Sorry, I just didn't find the option to add attachments, so I opened a new question, how do I delete it, and there seems to be something wrong with my network, it is difficult to reply normally

Re: Problems with the a770

ana666 — Tue, 06 Jun 2023 12:24:07 GMT

Okay, this is the configuration of my computer

Re:Problems with the a770

Jean_Intel — Wed, 07 Jun 2023 16:12:02 GMT

Hello ana666,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

To better assist you on this matter, we would like to request the following information:

As per my understanding, your issue is that the besides Resizable BAR being enabled in the BIOS, the Intel® Arc™ Control software reports it being disabled. Is it correct?
Is this the first graphics adapter installed on your system?
Could you share a screenshot of the Intel® Arc™ Control reporting issue?

Best regards,

Jean O.

Intel Customer Support Technician

Re: Problems with the a770

ana666 — Wed, 07 Jun 2023 23:52:39 GMT

Yes, the Intel® Arc™ Control software will report it being disabled when I enable the svm option to use a vmware virtual machine. I guess it just seems to be a display error?

This is not the first graphics adapter installed on the system, I have used the N card before.

Re:Problems with the a770

Jean_Intel — Thu, 08 Jun 2023 17:08:03 GMT

Hello ana666,

Thanks for the information provided.

Looking at the screenshot you shared and that the issue is with the Intel® Arc™ Control software, we would like to let you know that Intel is currently investigating this issue. It appears to be aesthetic since Resizable BAR is enabled (you can confirm by checking with a 3rd party application such as GPU-Z).

At the moment, our workaround is to try Disable Secure Virtual Machine (SVM) option, as you have tried.

Since this requires more effort on our end, we are considering closing the thread. However, we would like to know if there is any other question you have.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Problems with the a770

Jean_Intel — Tue, 13 Jun 2023 14:42:36 GMT

Hello ana666,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Problems with the a770

Jean_Intel — Thu, 15 Jun 2023 14:56:29 GMT

Hello ana666,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.

Re:Problems with the a770

Jean_Intel — Tue, 20 Jun 2023 17:53:22 GMT

Hello ana666,

Before we close the thread, we would like to recommend you use the Display Driver Uninstaller (DDU) to uninstall the driver in safe mode. Then install our new BETA driver 31.0.101.4499. This new driver package contains Arc Control 1.69.5033.3. Let us know if you still see the issue.

Best regards.

Jean O.

Intel Customer Support Technician.

Re:Problems with the a770

Jean_Intel — Fri, 23 Jun 2023 14:08:38 GMT

Hello ana666,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Problems with the a770

Jean_Intel — Tue, 27 Jun 2023 14:33:01 GMT

Hello ana666,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.