topic Re:Intel Arc Control bug in Graphics

Intel Arc Control bug

Avi404 — Thu, 15 Jun 2023 16:47:40 GMT

The software is displayed in a cut form, I tried to reinstall, and even reset the computer, the problem was not solved, (sorry for the English)

Re:Intel Arc Control bug

Andres_Intel — Fri, 16 Jun 2023 15:09:04 GMT

Hello Avi404,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having issues with your Intel® Arc™ Control, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

What is the Intel® Arc™ Control version installed?
Was it working before? If so, when did the issue start?
Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Intel Arc Control bug

Avi404 — Fri, 16 Jun 2023 16:34:08 GMT

Hi, thanks for your reply

The software version is 1.69.5033.3
And she didn't work before.
The system logs are attached

Re:Intel Arc Control bug

Andres_Intel — Fri, 16 Jun 2023 18:01:53 GMT

Hello Avi404,

Thank you for your response, it has been very helpful.

Please follow the steps below and let me know the results:

I see you have a Beta version of Intel® Arc™ Control uninstall it following the steps below:

Press the Windows key.
1. Click on settings.
2. Select Apps and then select Apps & Features.
3. Search for Intel® Arc™ Control software.
4. Click on it and select the option to uninstall.

Install the latest stable Intel® Arc™ Control version 1.68.4938.6, downloading the graphics driver 31.0.101.4369. For guidance, How to Install Intel® Arc Control.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Intel Arc Control bug

Avi404 — Fri, 16 Jun 2023 18:12:58 GMT

I used the beta version because the stable version doesn't work, both versions are displayed in a cropped form without difference

Re:Intel Arc Control bug

Andres_Intel — Fri, 16 Jun 2023 21:25:44 GMT

Hello Avi404,

Thank you for your response, all the information provided has been really helpful.

I was doing a research and Intel is currently investigating this issue. We are working very hard to fix it. We recommend having the drivers and software version up to date.

Let me know if you have further questions.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Intel Arc Control bug

Andres_Intel — Wed, 21 Jun 2023 20:52:12 GMT

Hello Avi404,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Intel Arc Control bug

Andres_Intel — Tue, 27 Jun 2023 02:59:22 GMT

Hello Avi404,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Intel Arc Control bug

Andres_Intel — Wed, 28 Jun 2023 18:46:12 GMT

Hello Avi404,

Before we close this thread, as mentioned before we are working on this issue, as soon we have more details we will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re:Intel Arc Control bug

Andres_Intel — Mon, 17 Jul 2023 20:39:15 GMT

Hello Avi404,

Thank you for your time.

We have been working on the investigation, the graphics driver 31.0.101.4575 which includes Arc Control 1.70.5084.2 has been published. Please complete the update, following the guidance on How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11, and test the fix.

Regards,

Andres P.

Intel Customer Support Technician

Re: Intel Arc Control bug

Avi404 — Tue, 18 Jul 2023 05:39:22 GMT

Hi Thank you very much for trying to help, I have installed the version you mentioned, but despite all this the problem does not seem to be solved.

I have attached files that will help you understand the problem if you decide to continue solving itI have attached files that will help you understand the problem if you decide to continue solving itI have attached files that will help you understand the source of the problem.

In any case, I really appreciate the attempt to help 🫶

Re:Intel Arc Control bug

Andres_Intel — Tue, 18 Jul 2023 16:42:05 GMT

Hello Avi404,

Thank you for keeping us informed.

I will continue with the investigation and provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:Intel Arc Control bug

Andres_Intel — Wed, 19 Jul 2023 19:08:12 GMT

Hello Avi404,

I have been working on the investigation, please follow the steps below and let me know the results:

Let's install the graphics driver 31.0.101.4575 but this time with a Clean Installation of Intel® Graphics Drivers in Windows.
If the issue persists attach the following logs:
- Send compressed archive with Arc Control logs. How to get logs can be found in this article How to Extract Intel® Arc™ Control Logs.
- Logs from this location: C:\ProgramData\Intel\IGN\svcLogs

Regards,

Andres P.

Intel Customer Support Technician

Re: Intel Arc Control bug

Avi404 — Fri, 21 Jul 2023 12:05:01 GMT

I performed a clean install, but the problem remained exactly as it was, so I attached the files you requested.

Re:Intel Arc Control bug

Andres_Intel — Fri, 21 Jul 2023 14:21:13 GMT

Hello Avi404,

Thank you for your answer, and the logs shared.

I will continue with the investigation, as soon I have further details I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re:Intel Arc Control bug

Andres_Intel — Mon, 24 Jul 2023 21:02:21 GMT

Hello Avi404,

Thank you for your waiting.

Please follow the steps below and let me know the results:

Clean install the graphics driver recommended by Samsung using the Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Regards,

Andres P.

Intel Customer Support Technician

Re:Intel Arc Control bug

Andres_Intel — Thu, 27 Jul 2023 16:09:02 GMT

Hello Avi404,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Intel Arc Control bug

Andres_Intel — Mon, 31 Jul 2023 17:53:07 GMT

Hello Avi404,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician