topic No additional display settings in Graphics

No additional display settings

Nezox — Mon, 19 Jun 2023 08:46:49 GMT

Hello! Recently I ran into the problem that I can’t stretch the screen in games. There was a button "Open display settings", and before there was a choice of a certain screen resolution. And a choice of scale.

Re:No additional display settings

Alberto_R_Intel — Mon, 19 Jun 2023 20:34:42 GMT

Nezox, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter.

In reference to this scenario and to answer your question, it is important to mention that after an update to the Intel® Graphics Command Center (build 1.100.2765.0), the following options no longer appear or are missing under the Scale dropdown menu:

https://www.intel.com/content/www/us/en/support/articles/000057700/graphics.html

Regarding the custom resolutions, here you have additional details about that subject:

https://www.intel.com/content/www/us/en/support/articles/000056144.html

Just to confirm on this topic:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was the "Custom Resolutions" feature working fine before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re:No additional display settings

Alberto_R_Intel — Fri, 23 Jun 2023 21:12:55 GMT

Hello Nezox, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:No additional display settings

Alberto_R_Intel — Thu, 29 Jun 2023 17:53:57 GMT

Hello Nezox, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician