topic Re: issues with a750 blue screen in Graphics

issues with a750 blue screen

rajrahman — Fri, 09 Jun 2023 18:50:44 GMT

I am currently using 12400f and a750 after Playing a game my pc freezes and monitor goes black then takes me to blue screen of death using latest drivers.thank you

Re:issues with a750 blue screen

Andres_Intel — Mon, 12 Jun 2023 14:35:17 GMT

Hello rajrahman,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having Blue Screen of Death (BSOD) issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

Does it happen with a specific game?
Was it working before?
If possible, take a picture of the BSOD error
Download, run, save and attach the report for the following tools:
- Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store.
- Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: issues with a750 blue screen

rajrahman — Wed, 14 Jun 2023 12:30:30 GMT

this happens after exiting the game and my screen suddenly freezes then appears BSOD

Re:issues with a750 blue screen

Andres_Intel — Wed, 14 Jun 2023 18:38:20 GMT

Hello rajrahman,

Thank you for your response, it has been very helpful.

Remember to provide the information requested in the previous post, this is for me to have a better understanding of the issue and system hardware, and start with the troubleshooting. Just to remind you, find below the information requested:

Does it happen with a specific game or in different games?
Was it working before? If so, when did the issue start?
If possible, take a picture of the BSOD error
Download, run, save and attach the report for the following tools:
- Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store.
- Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re:issues with a750 blue screen

Andres_Intel — Mon, 19 Jun 2023 22:14:29 GMT

Hello rajrahman,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: issues with a750 blue screen

rajrahman — Tue, 20 Jun 2023 05:35:56 GMT

i just did a clean install using DDU AND that solved the issue

Re:issues with a750 blue screen

Andres_Intel — Tue, 20 Jun 2023 18:57:48 GMT

Hello rajrahman,

Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician