topic Re: 6700k artifacts and stability in Graphics

6700k artifacts and stability

KShel — Fri, 17 Jun 2016 02:19:21 GMT

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Intel 6700k with Asus Gene VIII motherboard

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Tried with AMD 290 and stand-alone integrated graphics. During troubleshooting, also tried an Nvidia card

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

EFP. I have tried three separate monitors via DVI, DisplayPort, and HDMI

How much memory [RAM] in the system (see note2 below).

32GB. During troubleshooting I have tried going down to a single 8GB DIMM

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

Asus Gene VIII motherboard.

Hardware Stepping (see note1 below).

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Re: 6700k artifacts and stability

idata — Sun, 19 Jun 2016 17:40:55 GMT

Hi punkrawkpunk88,

I suggest you to contact our contact support directly, here is the link.

http://www.intel.com/content/www/us/en/support/contact-support.html http://www.intel.com/content/www/us/en/support/contact-support.html

Regards,

Hellen.

Re: 6700k artifacts and stability

idata — Tue, 05 Jul 2016 02:02:53 GMT

Hi punkrawkpunk88,

I would like to know if you were able to get in contact for the warranty process.

Regards,

Hellen.

Re: 6700k artifacts and stability

KShel — Tue, 05 Jul 2016 02:27:35 GMT

I contacted Intel support over the phone and they sent me a replacement 6700k and that resolved my problem. Thanks for following up.

Re: 6700k artifacts and stability

idata — Tue, 05 Jul 2016 17:37:24 GMT

Hi Punkrawkpunk88,

Great to know that it resolved your issue, it is a pleasure if you need something else, please do no hesitate to contact us back.

Regards,

Hellen.