topic Cant get 60hz on my 3440x1440 monitor using HDMI 2.0. "custom resolution exceeds the maximum bandwidth capacity" in Graphics

Cant get 60hz on my 3440x1440 monitor using HDMI 2.0. "custom resolution exceeds the maximum bandwidth capacity"

GNguy1 — Tue, 21 Jun 2016 01:05:10 GMT

Hello I have a Toshiba P50-C00W, and a lg 34UC88-B monitor capable of 3440x1440 60Hz.

But the intgrated grepahics is only caping me at 50hz, and when I try to make a custom resolution with 60Hz i get "custom resolution exceeds the maximum bandwidth capacity" when technically HDMI 2.0 should be able to handle that .

I have installed and updated every drive I could find for both the monitor and the laptop.

Intel(R) HD Graphics 5500

Report Date: Tuesday, June 21, 2016

Report Time [hh:mm:ss]: 10:45:50 AM

Driver Version: 20.19.15.4360

Operating System: Windows* 10 Home (10.0.10586)

Default Language: English (Australia)

Physical Memory: 16298 MB

Vendor ID: 8086

Device ID: 1616

Device Revision: 09

Graphics Output Protocol (GOP) Version: 5.5.1032

Current Resolution: 3440 x 1440

Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz

Processor Speed: 2394 MHz

Processor Graphics in Use: Intel(R) HD Graphics 5500

Shader Version: 5.0

OpenGL* Version: 4.4

OpenCL* Version: 2.0

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 11.1

* Devices connected to the Graphics Accelerator *

Active Displays: 2

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 13.78 inches

Vertical Size: 7.48 inches

Supported Modes

1920 x 1080 (60p Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 70 04 00 00 00 00

00 18 01 04 95 23 13 78 EA DC 95 A3 58 55 A0 26

0D 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 2E 36 80 A0 70 38 1F 40 30 20

35 00 59 C2 10 00 00 1A 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C

47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE

00 4C 50 31 35 36 57 46 36 2D 53 50 41 31 00 7B

* Digital Television *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: HDMI

Device Type: Digital Television

Maximum Image Size

Horizontal Size: 31.5 inches

Vertical Size: 13.39 inches

Supported Modes

640 x 480 (60p Hz)

720 x 576 (50p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1152 x 864 (60p Hz)

1280 x 1024 (60p Hz)

1280 x 720 (50p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1600 x 900 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (50p Hz)

1920 x 1080 (60p Hz)

2560 x 1080 (60p Hz)

3440 x 1440 (30p Hz)

3440 x 1440 (50p Hz)

3440 x 1440 (60p Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D F6 76 D3 EC 01 00

03 1A 01 03 80 50 22 78 EA CA 95 A6 55 4E A1 26

0F 50 54 21 08 00 71 40 81 80 81 C0 A9 C0 B3 00

D1 C0 81 00 01 01 E7 7C 70 A0 D0 A0 29 50 30 20

3A 00 20 4F 31 00 00 1A 9D 67 70 A0 D0 A0 22 50

30 20 3A 00 20 4F 31 00 00 1A 00 00 00 FD 00 38

3D 1E 5A 20 00 0A 20 20 20 20 20 20 00 00 00 FC

00 4C 47 20 55 4C 54 52 41 57 49 44 45 0A 01 53

02 03 1E F1 23 09 07 07 49 10 04 03 01 1F 13 59

5A 12 83 01 00 00 67 03 0C 00 20 00 38 40 9F 3D

70 A0 D0 A0 15 50 30 20 3A 00 20 4F 31 00 00 1A

7E 48 00 E0 A0 38 1F 40 40 40 3A 00 20 4F 31 00

00 18 01 1D 00 72 51 D0 1E 20 6E 28 55 00 20 4F

31 00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00

20 4F 31 00 00 18 00 00 00 FF 00 36 30 33 4B 4B

4D 48 33 51 31 36 33 0A 00 00 00 00 00 00 00 28

* Other names and brands are the property of their respective owners.

Re: Cant get 60hz on my 3440x1440 monitor using HDMI 2.0. "custom resolution exceeds the maximum bandwidth capacity"

Alberto_Sykes — Wed, 22 Jun 2016 15:49:40 GMT

Hello George:

In order to look for the proper resolution for this problem, could you please confirm if the laptop you will see on the following link is the one you are using:

http://www.mytoshiba.com.au/products/computers/satellite/p50/psptsa-00w006/specifications http://www.mytoshiba.com.au/products/computers/satellite/p50/psptsa-00w006/specifications

Is this the monitor you have:

http://www.lg.com/uk/monitors/lg-34UC88 http://www.lg.com/uk/monitors/lg-34UC88

I can see here that you installed driver version 20.19.15.4360 for Intel® HD Graphics 5500, and I found a newer driver version 15.40.25.4463, so please try to install that driver and let me know if that worked:

https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210

In addition, to be able to use that resolution you will need to use a display port, that is the one it supports 3840x2160@60Hz, if you use HDMI the following will be the max resolution: 2560x1600@60Hz

You can confirm that on the following link under graphics specifications:

http://ark.intel.com/products/85214/Intel-Core-i7-5500U-Processor-4M-Cache-up-to-3_00-GHz?q=Intel%C2%AE%20Core%E2%84%A2%20i7-5500U%20Processor%20(4M%20Cache,%20up%20to%203.00%20GHz) http://ark.intel.com/products/85214/Intel-Core-i7-5500U-Processor-4M-Cache-up-to-3_00-GHz?q=Intel%C2%AE%20Core%E2%84%A2%20i7-5500U%20Processor%20(4M%20Cache,%20up%20to%203.00%20GHz)

Alberto

Re: Cant get 60hz on my 3440x1440 monitor using HDMI 2.0. "custom resolution exceeds the maximum bandwidth capacity"

GNguy1 — Wed, 22 Jun 2016 23:01:32 GMT

Hello Alberto, thank you for the reply,

I can confirm those are both my laptop and monitor I am using, yes.

I have tried to upgrade it several times, but I keep getting an error message when trying to run the .exe getting the message

"The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.

Setup will exit"

Assuming this is a Toshiba thing..?

As for the specs for the max resolution, why would they have a hdmi HDMI (4k2k), if the processor is only limited to 2560x1600@60Hz? :S Unless I am missing something here.

thank you again.

Re: Cant get 60hz on my 3440x1440 monitor using HDMI 2.0. "custom resolution exceeds the maximum bandwidth capacity"

idata — Thu, 23 Jun 2016 19:35:09 GMT

Hello George:

Correct, in this case the best thing to do now will be to check with Toshiba directly:

Toshiba phone number: 1 800-457-7777

Toshiba site: http://support.toshiba.com/ http://support.toshiba.com/

Even though, for processor specifications, the resolution you wanted to use is not supported, it is always recommended to have a high quality HDMI cable, because that will improve the sound and video quality in your system.

You can also try to install the driver manually:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Alberto