topic Intell 620 - Windows 11 - screen flickering then screen goes black in Graphics

Intell 620 - Windows 11 - screen flickering then screen goes black

PeterFawzy — Wed, 02 Aug 2023 15:38:02 GMT

Hi,

I am experiencing an issue regarding my Dell laptop - Latitude 3400 - with Intel 620 graphics card.

After the windows starts, screen starts to flicker then goes black. The issue is solved when I uninstall driver, and when I install latest windows update or intel driver the issue appears again.

Any clue?

Re:Intell 620 - Windows 11 - screen flickering then screen goes black

Hugo_Intel — Thu, 03 Aug 2023 21:51:31 GMT

Hello PeterFawzy

Thank you for posting on the Intel Communities.

I understand that your screen flickers when you install the Intel graphics driver on your system. We would like to know what driver version is causing the issue on the system, please verify the device manager display adapters when the issue happens and when the system is working properly, and let us know each driver version:

Go to Device Manager > Display adapter
Right Click on Intel® HD Graphics 620
Go to Properties > Driver Tab
Check the driver version installed.

In addition, we would like to know the BIOS and driver installed on the system, create and share with us a log file from the Intel® System Support Utility so we can get the information. As well please let us know if the issue happens while using any program/application or just while idle on the desktop.

Best regards,

Hugo O.

intel Customer Support Technician.

Re:Intell 620 - Windows 11 - screen flickering then screen goes black

Hugo_Intel — Tue, 08 Aug 2023 19:27:31 GMT

Hello PeterFawzy

We are interested in helping you with this problem. Please share with us the information requested in our previous post so we can have a better understanding of the issue.

Best Regards,

Hugo O

Intel Customer Support Technician.

Re:Intell 620 - Windows 11 - screen flickering then screen goes black

Hugo_Intel — Fri, 11 Aug 2023 20:43:27 GMT

Hello PeterFawzy

We have not received the information regarding the driver and system log that we requested in our previous posts, in this case, we will be closing this thread. If you still continue to experience this flickering issue with your laptop screen feel free to open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Intell 620 - Windows 11 - screen flickering then screen goes black

OJ1 — Thu, 29 Jan 2026 15:55:26 GMT

I am having similar issue on my HP Pavilion running intel core i5 10th GEN