topic Re:Intel arc control application in Graphics

Intel arc control application

ozenfurkan — Sat, 29 Jul 2023 21:45:50 GMT

Intel® Arc™ & Iris® Xe Graphics - BETA - Intel arc control application won't open after updating Windows* installation
31.0.101.4576
July 24, 2023
MSİ STEALTH 17M İ7-1280P RTX 3060 Windows Home ınsıder 22631.2115

Re:Intel arc control application

Andres_Intel — Mon, 31 Jul 2023 20:42:35 GMT

Hello ozenfurkan,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having issues with Intel® Arc™ Control Software, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

Take a video of the issue.
Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re:Intel arc control application

Andres_Intel — Thu, 03 Aug 2023 16:28:50 GMT

Hello ozenfurkan,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: Re:Intel arc control application

MichelN86 — Mon, 07 Aug 2023 13:34:18 GMT

There are more people including my self with this issue. Maybe intel should do some tests before releasing stuff that does not run well.

My older driver Intel® Graphics Driver 31.0.101.4575 for Intel® Arc™ Graphics was running great till i updated to the latest one Intel® Graphics Driver 31.0.101.4577 for Intel® Arc™ Graphics and I even tried the beta one Intel® Graphics Driver 31.0.101.4578 for Intel® Arc™ Graphics.

What i did.

1. Installed the Intel® Graphics Driver 31.0.101.4577 and deleted all older drivers from 4575 within the app.

2. Rebooted the machine

3. Intel Arc does not startup, when i press alt+o i dont see any activity at all from it.

So i removed arc completely from my system using start and navigate to the app and delete it from there and started all over.

1. Installed the Intel® Graphics Driver 31.0.101.4577

2. Rebooted the machine

3. Intel Arc does not startup, when i press alt+o i dont see any activity at all from it.

Same results

1. Installed the Intel® Graphics Driver 31.0.101.4578 beta

2. Rebooted the machine

3. Intel Arc does not startup, when i press alt+o i dont see any activity at all from it.

Same results

The only thing that fix arc is to shut down all activity and restart the app. The issue lies with intel.

Re:Intel arc control application

Andres_Intel — Tue, 08 Aug 2023 17:04:36 GMT

Hello ozenfurkan,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

@MichelN86 if you need help for your issue I recommend you to make a new post and we will be more than glad to help you.

Best regards,

Andres P.

Intel Customer Support Technician