topic Re:Game compatibility driver update for Iris Xe graphics? in Graphics

Game compatibility driver update for Iris Xe graphics?

zelenkai — Mon, 07 Aug 2023 17:32:07 GMT

I have only seen game compatibility updates for ARC graphics for over 1/2 a year now. Iris Xe uses the same drivers but gains none of the benefits of the ARC game updates.

Can we get some updates for Iris Xe graphics users? Many of us are waiting for game compatibility updates so we can play games.

Re:Game compatibility driver update for Iris Xe graphics?

Hugo_Intel — Tue, 08 Aug 2023 20:02:27 GMT

Hello zelenkai

Thank you for posting on the Intel Communities. I understand the importance of having your games working properly on your system and I will be happy to check your request with our team.

I regard these compatibility issues that you mentioned, Could you please let us know the game that you are experiencing issues with?

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Game compatibility driver update for Iris Xe graphics?

zelenkai — Tue, 08 Aug 2023 20:15:33 GMT

Recently the games I have been playing or trying to play is:

Diablo 4

Street Fighter 6

Aliens Dark Descent

These are not heavy graphics setting games and will play on low settings but some games like in Diablo 4, the driver is completely incompatible with the game. The game will load but has many artifacts and graphics settings do not work in game at all. It has been available for ARC for 1/2 a year now.

Also none of the game performance optimizations for ARC has made it to Iris XE. Even very old titles such as Starcraft 2 has frame rate drops and can not run above low settings.

Re:Game compatibility driver update for Iris Xe graphics?

Hugo_Intel — Wed, 09 Aug 2023 16:39:33 GMT

Hello zelenkai

Thank you for clarifying the issue and providing those details. Allow me to check this topic with our team and I will post back and let you know once I have more information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Game compatibility driver update for Iris Xe graphics?

Hugo_Intel — Thu, 10 Aug 2023 15:36:45 GMT

Hello zelenkai

In regards to this issue, allow me to let you know that we are currently working on different performance improvements and fixes for Diablo 4, however, for all other games you are reporting we are open to taking a look at each issue on a per-game basis. In order for us to know exactly what the issue is with each game please share with us an exact explanation of the problem as well as a short video that shows the issue so we can get more details

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Game compatibility driver update for Iris Xe graphics?

zelenkai — Fri, 11 Aug 2023 16:42:42 GMT

The other two games run on Iris XE unlike Diablo 4 which is completely incompatible with Iris XE.

I am just looking for a general game compatibility and performance update so we can run more recent games which has been lacking in all the Iris XE drivers but available for ARC.

I am sure there are many games that can benefit from a driver update.

Re:Game compatibility driver update for Iris Xe graphics?

Hugo_Intel — Fri, 11 Aug 2023 19:40:52 GMT

Hello zelenkai

We appreciate your feedback, in this case, we can pass your recommendations to the corresponding team so they can take into consideration providing an update that can improve the overall compatibility of the Intel® Iris® Xe Graphics. will get ABC to you once I have an update on this.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Game compatibility driver update for Iris Xe graphics?

Hugo_Intel — Mon, 14 Aug 2023 16:05:24 GMT

Hello zelenkai

I want to let you know that all your feedback and concerns regarding the driver updates and compatibility issues with Intel® Iris® Xe Graphics have been documented and shared with the corresponding team so they can take them into consideration. We appreciate you taking the time to share your feedback with us. Let us know if you have further questions.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Game compatibility driver update for Iris Xe graphics?

Hugo_Intel — Thu, 17 Aug 2023 20:23:39 GMT

Hello zelenkai

I see no further questions related to this topic. As mentioned in our previous post your feedback has been passed to the corresponding team so once again we want to thank you for all your recommendations and feedback. We will be closing this thread but if you need further assistance feel free to open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Game compatibility driver update for Iris Xe graphics?

zelenkai — Fri, 03 Nov 2023 16:16:49 GMT

Is there any update on this? Diablo 4 is nearly 6 months old now and still no support for Iris XE.

Also, no driver improvements for Iris XE for any of the games mentioned above.

Re: Game compatibility driver update for Iris Xe graphics?

marrox — Wed, 13 Dec 2023 08:04:37 GMT

Hi, is there any chance that Intel iris xe graphics will be compatible with Diablo 4?