topic Re: Re:Intel UHD 750 WegGL crashing blinking the screen in Graphics

Intel UHD 750 WegGL crashing blinking the screen

deepak-kumar — Sun, 19 Mar 2023 11:54:36 GMT

Hi,
Iam facing the issue on WebGL, it was CONTEXT_LOST and crashing, continuous blinking on my entire screen,

See in this video, the enter screen was blank out, and blinking in pink colour continuously, when using figma, and i try with the webgl high using websites there is also a same issue.
https://drive.google.com/file/d/16chk_sNi0FVTMauwbwjbY1Jt3D3sd-jz/view

This crash was not happen in the very small WebGL files, but when open big files this crash happen
like this file,
https://www.figma.com/file/vgXHjyeXVlGVAtTRarERCV/Landing-Page-Website---Level-Up-Your-Business-(Community)?node-id=0%3A1

as per chrome://gpu
Before the crash, WebGL was

WebGL: Hardware accelerated
WebGL2: Hardware accelerated

after the crash, WebGL was

WebGL: Disabled
WebGL2: Disabled

and the screen was blinking continuously, after i restart my computer it turn back to normal,
this crash was not happning in Linux OS's, only happning in Windows based PC

This crash was happning in chrome browser every time,
and in Mozilla browser rarly happens when opening large models

and the crash was also happning when WebGL load testing tools like https://testdrive-archive.azurewebsites.net/graphics/webglstresstest/

I was check with intel live chat support they was updated my entire PC like Windows Update, Graphics Driver update and saying this crash was happen in figma only so they was say i need to contact figma support,
but the figma support says this crash was happning in WebGL and blinking of screen happning all over the screen even after the figma closes, and this crash also happen in large WebGL models not only in figma so they was saying to contact intel support

My processor was i5-11600K with UHD 750 Graphics,
Montherboard was MSI-Z590A Pro,
My SSU was attached below,
I have all the windows and graphics drivers upto date

There is also the similar issue going on this thread https://bugs.chromium.org/p/chromium/issues/detail?id=1253941

Please help me to fix asap, i need to use figma.

Re: Intel UHD 750 WegGL crashing blinking the screen

Khalilbel — Sun, 19 Mar 2023 07:10:36 GMT

Same problem Intel UHD 750 try your file and same thing happen crash and screen start blinking

talk about same problem happen with many software

Intel UHD 750 big issues

Re: Intel UHD 750 WegGL crashing blinking the screen

Khalilbel — Sun, 19 Mar 2023 07:24:48 GMT

its not only happen in figma if you try this software adobe illustrator - RPG in a box engine and Yuzu emulator - Cemu emulator and some games same thinh happen crash and screen start to blinking saame thing happen when apex game crash

driver seems completely unusable

Re: Intel UHD 750 WegGL crashing blinking the screen

deepak-kumar — Sun, 19 Mar 2023 07:36:53 GMT

Yes @Khalilbel ,
it's was very frustrating to have this issue, i need to a development and designing work in figma, Intel developers need to look at this issue,
Do to this issue i install the Ubuntu as secondary OS and doing my works

in windows the temperory solution was disabling hardward acceleration will work but it was lagy and it's is not a solution.

Re: Intel UHD 750 WegGL crashing blinking the screen

Khalilbel — Sun, 19 Mar 2023 07:45:49 GMT

Same thing try ubuntu and its work very well no issues driver on Linux system is more stable

Yes, a problem must be resolved as soon as possible

Re: Intel UHD 750 WegGL crashing blinking the screen

deepak-kumar — Sun, 19 Mar 2023 12:08:53 GMT

I have seen the some peoples have this same issue on UHD 750 and UHD 730

https://community.intel.com/t5/Graphics/Figma-on-Intel-UHD-730/m-p/1293624

https://community.intel.com/t5/Graphics/Intel-UHD-750-crashes-with-Figma/m-p/1343286

Re:Intel UHD 750 WegGL crashing blinking the screen

Jean_Intel — Tue, 21 Mar 2023 15:06:18 GMT

Hello deepak-kumar,

Thank you for posting on the Intel️® communities.

We understand you have opened a chat support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel.

Thanks for your understanding.

Best regards

Jean O.

Intel Customer Support Technician

Re: Re:Intel UHD 750 WegGL crashing blinking the screen

takeiteasy — Fri, 18 Aug 2023 08:24:06 GMT

Same issue as original poster with most recent intel graphics drivers. I've encountered this multiple times over the past year and usually resolves. Seems to be related to chrome.

I'm using Windows 10. My CPU is a 11600k with UHD 750.

It's weird how only the monitor I have connected by DVI does the flickering and distorted mouse cursor. The display connected by HDMI is totally unaffected.

Re: Intel UHD 750 WegGL crashing blinking the screen

Khalilbel — Sat, 19 Aug 2023 08:25:26 GMT

@takeiteasy

same issues but no fix until now. for me have same CPU but now fixed all my problems with new GPU got RTX 3060 all issues its gone. everything work perfect now

Re: Intel UHD 750 WegGL crashing blinking the screen

deepak-kumar — Sat, 19 Aug 2023 11:58:56 GMT

Yes for this bug i don't like to buy a new GPU, I kept asking the intel support for a delay in fixing this bug, and they responded as this bug is not prioritized and they are still investigating the bug.

This bug does not appear in Linux based operating system so I use Figma in Linux

Re: Intel UHD 750 WegGL crashing blinking the screen

deepak-kumar — Mon, 29 Jan 2024 03:01:32 GMT

Hi,
after the update https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html version 31.0.101.5186_101.5234, the issue got fixed,

Thanks

Re: Intel UHD 750 WegGL crashing blinking the screen

Khalilbel — Mon, 29 Jan 2024 07:50:46 GMT

Yes, the problem has already been solved with that driver