topic Re: Screen Lines when zoomed in UHD 620 in Graphics

Screen Lines when zoomed in UHD 620

WillemsenCJ — Thu, 31 Aug 2023 20:33:31 GMT

Hi,

When i zoom I see lines on my screen. Both interal and external screen.

I tryed both drivers the Dell manufacture drivers and the drivers on the intel website,

no difference at all. See attachment and YouTube video link in the Graphic bug report docx file.

Re: Screen Lines when zoomed in UHD 620

WillemsenCJ — Thu, 31 Aug 2023 20:56:30 GMT

Its not specified in the ssu.tx but the windows 11 driver version from Dell is

31.0.101.2115, A13 And Intel 31.0.101.2115

And it only happens in windows with a lot of frames. No problems with video or games.

Sometimes with certain websites but not all.

Re:Screen Lines when zoomed in UHD 620

IsaacQ_Intel — Fri, 01 Sep 2023 20:41:33 GMT

Hello @WillemsenCJ

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

Regarding this issue, we would like to recommend running the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver from DELL and Intel and try again. The DDU tool will eliminate all drivers and leftover files from previous driver versions.

· DELL: 31.0.101.2115, A13

· INTEL: Intel 31.0.101.2115.

Please let us know if the DDU helps you to solve your issue. Also, we would like to know if you have received help from Intel before.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re: Re:Screen Lines when zoomed in UHD 620

WillemsenCJ — Sat, 02 Sep 2023 00:03:48 GMT

Hello Isaac Q.

Did not work.

I removed the drivers with DDU in save mode, disabled the network.

Without the drivers there where no lines.

After I installed the DELL: 31.0.101.2115, A13 drivers the lines came back.

No never had help from Intel before.

Best regards,

WillemsenCJ.

Re: Re:Screen Lines when zoomed in UHD 620

WillemsenCJ — Sat, 02 Sep 2023 05:55:23 GMT

Hello Isaac Q.

Did nothing, still have the lines on screen. Clean Win 11 install.

Uninstalled the driver in save mode with a disabled network with DDU.

After the reboot tested again without driver no lines on screen.

Then I installed DELL: 31.0.101.2115, A13, Problem with the lines was back.

And I never recieved help from Intel before.

Best regards,

WillemsenCJ.

Re: Re:Screen Lines when zoomed in UHD 620

WillemsenCJ — Sat, 02 Sep 2023 06:04:39 GMT

Hello Isaac Q

I uninstalling the driver with DDU and it did not solved the problem.

Uninstalled the driver in save mode with a disabled network card.

After installing INTEL: Intel 31.0.101.2115. the problem was back.

No I had never help before from intel.

Best regards,

WillemsenCJ.

Re: Screen Lines when zoomed in UHD 620

WillemsenCJ — Sat, 02 Sep 2023 06:06:00 GMT

Hello Isaac Q

I uninstalling the driver with DDU and it did not solved the problem.

Uninstalled the driver in save mode with a disabled network card.

After installing INTEL: Intel 31.0.101.2115. the problem was back.

No I had never help before from intel.

Best regards,

WillemsenCJ.

Re: Screen Lines when zoomed in UHD 620

WillemsenCJ — Sat, 02 Sep 2023 06:08:08 GMT

Hello Isaac Q

I uninstalling the driver with DDU and it did not solved the problem.

Uninstalled the driver in save mode with a disabled network card.

After installing INTEL: Intel 31.0.101.2115. the problem was back.

No I had never help before from intel.

Best regards,

WillemsenCJ.

Re: Re:Screen Lines when zoomed in UHD 620

WillemsenCJ — Sat, 02 Sep 2023 06:09:48 GMT

Hello Isaac Q

I uninstalling the driver with DDU and it did not solved the problem.

Uninstalled the driver in save mode with a disabled network card.

After installing INTEL: Intel 31.0.101.2115. the problem was back.

No I had never help before from intel.

Best regards,

WillemsenCJ.