topic Getting crashes in Graphics

Getting crashes

Tomčikas — Mon, 11 Sep 2023 17:04:12 GMT

Hello, I started getting crashes on fivem and gta v. There wasnt any problems but it started a few days ago

Re:Getting crashes

Andres_Intel — Tue, 12 Sep 2023 19:10:03 GMT

Hello Tomčikas,

Thank you for posting on the Intel®️ communities. As a gamer, I understand how frustrating is when a game crashes, I will be more than happy to help you.

To help you in the best way, please answer the following questions:

How did the issue start? For example, after a graphics update, a game update, etc.
When does the game crash? Once you run it, when doing something specific, etc.
Take screenshots of the game settings in case we need to replicate it.
To know your system hardware and software, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Getting crashes

Tomčikas — Tue, 12 Sep 2023 19:56:20 GMT

The issue started randomly out of no where. Everything was perfect, It started a few days ago. The game crashes after 20min of gameplay and when I restart it I get another crash and then I can play for like 3 hours.

Re:Getting crashes

Andres_Intel — Tue, 12 Sep 2023 21:00:34 GMT

Hello Tomčikas,

Thank you for your response, and all the information provided, it has been really helpful.

I see in the Intel® SSU report there are some pending updates that may help:

I noticed the graphics driver is updated to version 31.0.101.4032, but I want to check if the behavior changes by clean installing it with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver. Then download the driver mentioned before on ASUS Support.
If the issue persists, repeat the previous step, but this time by downloading out generic driver to version 31.0.101.4676.
I also see, the BIOS is not up to date, update it to version 319 on ASUS Support to check if there are improvements.

Let me know the results.

Regards,

Andres P.

Intel Customer Support Technician

Re:Getting crashes

Andres_Intel — Fri, 15 Sep 2023 18:26:07 GMT

Hello Tomčikas,

Were you able to check the previous post? Remember to clean install the graphics driver with DDU and update the BIOS

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Getting crashes

Andres_Intel — Thu, 21 Sep 2023 02:32:51 GMT

Hello Tomčikas,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician