topic Re:Windows 11 Installation during showing BSOD in Graphics

Windows 11 Installation during showing BSOD

DKveer — Mon, 11 Sep 2023 11:31:13 GMT

Dear Sir Please resolve the problem my New graphics card inter ARC 750, Few days purchase and first installation windows 11 chased installation with blue screen showing may time.

Please needful

Re:Windows 11 Installation during showing BSOD

Andres_Intel — Tue, 12 Sep 2023 15:29:35 GMT

Hello DKveer,

Thank you for posting on the Intel®️ communities. I know it is very annoying when having Blue Screen of Death (BSOD) with the Intel® Arc™ A750 Graphics, I am more than glad to help you.

To have a better idea of the issue and then start with the next steps, please answer the following questions:

To check which BSOD issue you have, take screenshots of it.
When did the issue start? For example, after a driver update, etc.
When does the issue happen? For example, while playing a game, randomly, when doing something specific, etc.
To know a little bit more about your computer hardware and software, run and attach the Intel® System Support Utility for Windows (SSU) report, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Windows 11 Installation during showing BSOD

DKveer — Wed, 13 Sep 2023 04:11:03 GMT

Dear Sir,

Please check of attachments and resolve my problem

Re:Windows 11 Installation during showing BSOD

Andres_Intel — Wed, 13 Sep 2023 15:38:13 GMT

Hello DKveer,

Thank you for your response and for sharing the picture and SSU report.

I see in the report that you have installed at this moment Windows 10. Just to clarify, when you try to install Windows 11, the BSOD pops up is that correct? Or you were able to install it but once you do it you receive the BSOD, is this the way how the BSOD shows up.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Windows 11 Installation during showing BSOD

DKveer — Thu, 14 Sep 2023 05:17:31 GMT

Dear Sir,

I have Install windows 10 but BSOD showing any time in windows 10, like a game play and other activities

I have update BIOS but problem is continue. i am very disappointed. Intel ARC A750 Graphic Card.

Please resolve my problem.

Re:Windows 11 Installation during showing BSOD

Andres_Intel — Thu, 14 Sep 2023 14:10:38 GMT

Hello DKveer,

Thank you for your answer, and clarification, that helps a lot.

Please follow the steps below and let me know if the behavior changes:

Yesterday we released a new graphics driver version 31.0.101.4824, clean install it with Display Driver Uninstaller (DDU). You can use How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for guidance.
I see you mentioned you updated the BIOS, did you update it to version 1220?

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Windows 11 Installation during showing BSOD

DKveer — Fri, 15 Sep 2023 11:55:49 GMT

Dear Sir,

I have installation BIOS version 1212, and your solution tips Latest Graphics 31.0.1014824, i have installed latest version but problem not resolve and new issue create ARC Control has been not open, and graphic card over heating problem generate after new release graphics driver update and my big issue BSOD is continue.

Please resolve my problem because i am very disappointed with intel ARC.

Screen Shot Attached

Re: Re:Windows 11 Installation during showing BSOD

DKveer — Fri, 15 Sep 2023 15:38:59 GMT

Dear Sir,

I have installation BIOS version 1220

not 1212

Re:Windows 11 Installation during showing BSOD

Andres_Intel — Fri, 15 Sep 2023 16:44:39 GMT

Hello DKveer,

Thank you for your reply, all the information provided has been really helpful.

I am sorry to hear that now Arc Control does not open and the GPU is overheating after the graphics driver update, to keep this thread organized and help you in the best way, please open a new thread per issue, we will be more than glad to help you

I will start with an investigation and as soon I have further information I will let you know

Regards,

Andres P.

Intel Customer Support Technician

Re:Windows 11 Installation during showing BSOD

Andres_Intel — Mon, 18 Sep 2023 14:21:35 GMT

Hello DKveer,

Thank you for your time.

We have been working on the investigation, and now I have a couple of questions:

Are there errors/yellow bangs in the device manager? If so, take screenshots of it.
Is the Resizable Bar enabled?
Did the issue happen right after updating to W10?
Was the system working well at any point?
Are you using DisplayPort or HDMI? Let me know if thee issue happens in both ports

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Windows 11 Installation during showing BSOD

DKveer — Tue, 19 Sep 2023 14:23:49 GMT

Dear Sir,

As per your demand i have sent screenshots of Device Manager and Resizable Bar on i seen in Motherboard BIOS.

Screenshot attached and my next issue create grachics card Vram tempareture high and FPS very low and games legs GPU utiligation like a 90 % and CPU utiligation 25 % i am very confuse GPU & CPU utiligation is very difference and BSOD error showing continue after 30 min. or 1 hour sometime.

Please solve my multiple issues.

Re:Windows 11 Installation during showing BSOD

Andres_Intel — Tue, 19 Sep 2023 17:54:03 GMT

Hello DKveer,

Thank you for your for all the information provided, that helps a lot.

Previously I asked some questions but seems they were not answered, please find them below to have a better understanding of the issue:

Is the Resizable Bar enabled?
Did the issue happen right after updating to W10?
Was the system working well at any point?
Are you using DisplayPort or HDMI? Let me know if the issue happens in both ports
Yesterday we released another driver version 31.0.101.4826. Complete a clean installation with Display Driver Uninstaller (DDU). If you need guidance, remember you can use the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Please keep me informed of the results.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Windows 11 Installation during showing BSOD

DKveer — Wed, 20 Sep 2023 10:18:27 GMT

Dear Sir,

As per your questions details mention below

Resizable Bar is enable

Win 10 BSOD and GPU bottlenecking issue showing from day first

Basis task is normal but gaming and heavy task is not working Proper

I am using HDMI port only and other port is not try me.

I am installing a New driver then after share with you PC performance days evening

Screenshot Attached

Resizable Bar is enable and GPU bottleneck

Sir Please very humble request for you resolve my problem.

Re:Windows 11 Installation during showing BSOD

Andres_Intel — Wed, 20 Sep 2023 17:21:41 GMT

Hello DKveer,

Thank you for your clarification, that is very helpful.

Now I will continue with the investigation, to provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:Windows 11 Installation during showing BSOD

Andres_Intel — Fri, 22 Sep 2023 17:54:13 GMT

Hello DKveer,

Thank you for your patience.

We have been working on the investigation, based on the image it looks like there are some drivers missing, please contact the Motherboard Manufacturer to make sure those drivers are properly installed. Those drivers are usually on the Motherboard website, however, it is better to make sure with them which are the ones you actually need.

I will wait for you to make sure the BSODs won't come back. Let us know the results after that.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Windows 11 Installation during showing BSOD

DKveer — Sun, 24 Sep 2023 16:58:35 GMT

Dear Sir,

My BSOD problem solve because i were replease RAM (Rendon Access Memory) foulty then after i am clean windows 11 installation done and work well but my GPU performance is poor because gaming performance weak, game lagging, medium setting, but game performance not stable and high setting game create overheating and highend use of Vram and high temperature run in game fortnite and Call of duty medium setting.

Re:Windows 11 Installation during showing BSOD

Andres_Intel — Mon, 25 Sep 2023 17:28:46 GMT

Hello DKveer,

Thank you for letting me know about it.

Happy to hear that the BSOD issue was fixed by replacing the RAM. Related to the game performance issues to keep this thread organized and help you in the best way, please create a new thread, and we will be more than glad to help you.

Let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Windows 11 Installation during showing BSOD

DKveer — Wed, 27 Sep 2023 15:58:42 GMT

Dear Sir,
Please find the attached videos of during game play Call of Duty game.
CPU, GPU & Memory Utilization Details
CPU Activity 6%
Memory Utilization 85%
GPU Memory Utilization 96%
GPU Temperature 71 C
GPU Activity 99%
VRAM Temperature 78 C
Render Activity 98%
Please see the details and solve these issues.

Re:Windows 11 Installation during showing BSOD

Andres_Intel — Wed, 27 Sep 2023 18:31:37 GMT

Hello DKveer,

Thank you for letting me know about this issue with Call of Duty.

I understand this may not be a normal behavior of the graphics card and I know that this can be frustrating for you. Since this thread is related to BSOD issues, please open a new thread related to the high GPU usage, we will be happy to help you.

For now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Andres P.

Intel Customer Support Technician