topic Re:arc 770/starfield in Graphics

arc 770/starfield

Fredo1 — Wed, 20 Sep 2023 08:27:10 GMT

jour mon jeu plante sans arret ,que faire? Nbo

Re:arc 770/starfield

RabiyaSK_Intel — Thu, 21 Sep 2023 05:25:06 GMT

Hi,

Thank you for posting your question in the Intel Community Forums. This is an English-only forum. I translated your question via Intel Secure Translator which generated the following text:

"day my game crashes without stopping, what to do? Nbo"

Is this what you wanted to ask? Could you please elaborate your query?

Thanks & Regards,

Shaik Rabiya

Re: Re:arc 770/starfield

Fredo1 — Mon, 25 Sep 2023 10:31:37 GMT

Bonjour, arc770 / i512600k / 32go ram / nvme samsung 1to / asus b760 i / mise a jour du bios,de windows,des pilotes intel,le jeu starfield fonctionne 5/10 mn puis plante;

Re:arc 770/starfield

RabiyaSK_Intel — Mon, 25 Sep 2023 11:23:01 GMT

Hi,

This is an English-only forum. I translated your question via Intel Secure Translator which generated the following text:

"Hello, arc770 / i512600k /32GB ram / nvme samsung 1to / asus b760 i / bios update, windows, intel drivers, starfield game works 5/10 mn then crashes;"

Is this what you wanted to ask?

Thanks & Regards,

Shaik Rabiya

Re: arc 770/starfield

faiseurs — Tue, 26 Sep 2023 14:50:00 GMT

Sorry, I read your answer (I'm french too), and Fredo tell a sentence so simple 🙂

Starfield crash with Starfield.

So, mine too. Similar config I513400F 16Go DDR5.

The only answer is : the driver are not ready..

Ok for you or you have a magical answer ?

so long

Re:arc 770/starfield

Andres_Intel — Wed, 27 Sep 2023 15:25:21 GMT

Hello Fredo1,

Thank you for posting on the Intel®️ communities. As a gamer, I know how frustrating is when a game crashes, I see you mentioned Starfield crashes with your Intel® Arc™ A770 Graphics, I will be happy to help you.

Veuillez noter que je ne peux vous soutenir qu’en anglais. J’ai utilisé un outil de traduction Web pour traduire cette réponse, par conséquent, il peut y avoir une traduction inexacte.

To have a better understanding of the situation, please answer the following questions:

Provide a detailed explanation of the issue. For example, when it crashes, how it crashes, provides an error message, etc.
To know your system configuration provide us with the report of the Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: arc 770/starfield

faiseurs — Thu, 28 Sep 2023 16:53:08 GMT

Hello

My config .

Motherboard Asus prime Z690A

Intel 13400F

16Go DD5 5800Mhz

2 x NVME : 0,5 TB and 2 TB

Screen 32" 3440 x 1440

- No symptôm

- Random crash, but in the town (1st town of aventure) crash in 4min or minus

- return desktops

- no message

- no log in fiabilité

I saw that my 16Gb ram are full at the early begining of the game, the ram grows then full used.

I receive more 16GB saturday, and I'm curious to see the use if 32gb.

I slow my setting in game,no différences.

All my driver are update.

Bon courage

Re:arc 770/starfield

Andres_Intel — Thu, 28 Sep 2023 19:27:36 GMT

Hello faiseurs,

Thank you for all the information provided, it is very helpful.

I will wait for Fredo1 to provide me with the information requested to continue with the next steps.

Regards,

Andres P.

Intel Customer Support Technician

Re: arc 770/starfield

faiseurs — Fri, 29 Sep 2023 14:46:20 GMT

Hello

I receive my new 16Bb , so 32GB let's go.

I put 2 pictures. 1min after, ram is 47%, around 16GB on 32 Gb... so, Starfield don't use the new 16Gb.

And, crash 1 min later. No message, no log, retrun desktop.

I send you 2 screenshots with process and ram shown, before and after.

If you have some test I can do, tell me, I'm ready.

bye

didier

Re:arc 770/starfield

Andres_Intel — Fri, 29 Sep 2023 15:21:02 GMT

Hello faiseurs,

Thank you for keeping me informed.

I will provide you with the recommendations as soon as Fredo1 provides me with the information requested.

Thank you for your understanding and patience.

Regards,

Andres P.

Intel Customer Support Technician

Re: arc 770/starfield

faiseurs — Sat, 30 Sep 2023 16:26:35 GMT

OK but if Fredo1 Don't answer, or in 2024.. ? 🙂

Re: arc 770/starfield

blend — Sun, 01 Oct 2023 18:18:25 GMT

Same problem!

I have an Intel Arc A770. When I'm playing a game, it sometimes quits the game in 5 minutes, sometimes it quits the game after 10 minutes and returns to the desktop.

The proof that it is from the graphics card is attached, it is the crash file kept by the game.

Re:arc 770/starfield

Andres_Intel — Mon, 02 Oct 2023 16:43:28 GMT

Hello Fredo1

Were you able to run Intel® SSU?

Let us know if you still need assistance.

@faiseurs in case the thread owner does not answer we will close it as we can not continue monitoring this without the thread owner responding, I would recommend a new thread related to your issue as we will be more than to help you and try solve this issue for you.

Best regards,

Andres P.

Intel Customer Support Technician

Re: arc 770/starfield

faiseurs — Mon, 02 Oct 2023 17:54:03 GMT

Yes I give you the result.

If I open a new thread, is it you the support for me ?

Re:arc 770/starfield

Andres_Intel — Mon, 02 Oct 2023 20:02:15 GMT

Hello faiseurs,

Thank you for your question.

If you open a new thread the support can be provided by any moderator.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:arc 770/starfield

Fredo1 — Wed, 04 Oct 2023 04:52:30 GMT

Bonjour

Re:arc 770/starfield

Andres_Intel — Wed, 04 Oct 2023 15:21:00 GMT

Hello everybody,

Thank you for your response, and for all the information provided.

To have a good performance with Starfield remember to keep the system up to date with BIOS, Operating System, and graphics driver.

@faiseurs in your case I see the BIOS is not updated, you can contact ASUS to check for installation steps, the latest version is 2703.

If the issue persists after the system is updated please follow the steps below:

Clean install the graphics driver to version 31.0.101.4826 with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver. This is going to help us in case is corrupted.

Fredo1 the issue still not be clear to me you mentioned that Starfield crashes without stopping. Can you provide me with a detailed explanation of the issue? For example, when it crashes, how it crashes, provides an error message, etc.

This is for me to know if the issue you are reporting was reported before by another user or is being investigated already.

Regards,

Andres P.

Intel Customer Support Technician

Re:arc 770/starfield

Andres_Intel — Mon, 09 Oct 2023 23:10:40 GMT

Hello Fredo1,

Were you able to clean install the graphics driver to version 31.0.101.4826 with DDU?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: arc 770/starfield

blend — Tue, 10 Oct 2023 16:40:48 GMT

Starfield releases new update for intel gpus
Starfield Updates 1.7.36

It works with high performance and without any problems with this driver. (Intel graphics driver 4887)

Re:arc 770/starfield

Andres_Intel — Thu, 12 Oct 2023 15:42:42 GMT

Hello Fredo1,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

@blend thank you for the recommendation, that helps a lot.

Best regards,

Andres P.

Intel Customer Support Technician