topic Re:SoC driver for Intel Atom in Graphics

SoC driver for Intel Atom

toondook — Fri, 22 Sep 2023 15:44:33 GMT

System-Windows 8.1 64 bit

CPU-Intel Atom X5-Z8300

При попытке установить драйвер для видеоядра получаю ошибку о несоответствии устройства с минимальнымии системными требованиями. Различнные средства автопоиска драйверов также не справляются с задачей.

Re: SoC driver for Intel Atom

ShivaniK_Intel — Mon, 25 Sep 2023 11:21:57 GMT

Hi,

Thank you for posting your question in the Intel Community Forums. This is an English-only forum. I translated your question via Intel secure translator which generated the following

System-Windows 8.1 64-bit

CPU-Intel Atom X5-Z8300

When I try to install the driver for the video core, I get an error about the device not meeting the minimum system requirements. Various means of auto-search for drivers also do not cope with the task.

Is this what you wanted to ask?

Thanks & Regards

Shivani

Re: SoC driver for Intel Atom

toondook — Mon, 25 Sep 2023 13:37:47 GMT

Yes, it is

Re:SoC driver for Intel Atom

DeividA_Intel — Tue, 26 Sep 2023 20:46:30 GMT

Hello toondook,

Thank you for posting on the Intel® communities. I understand you are having issues installing the graphics drivers.

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:SoC driver for Intel Atom

DeividA_Intel — Wed, 27 Sep 2023 20:38:42 GMT

Hello toondook,

Thanks for your patience, To continue with the investigation I will need the reports from the Intel® System Support Utility (Intel® SSU) and provide the link you using to get your drivers.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:SoC driver for Intel Atom

toondook — Thu, 28 Sep 2023 07:58:24 GMT

https://drive.google.com/file/d/1aJPCKHXmqbx4irwZJIfGQFQ-_TRSvJuY/view?usp=drivesdk Its the file i got

Re:SoC driver for Intel Atom

DeividA_Intel — Thu, 28 Sep 2023 19:20:08 GMT

Hello toondook,

Thanks for your response and the report. To continue further I will also require a link to the website where you tried to get your drivers, this is because you mentioned "When I try to install the driver for the video core". Which driver is it? Where are you getting it from?

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:SoC driver for Intel Atom

toondook — Fri, 29 Sep 2023 04:29:22 GMT

https://www.intel.com/content/www/us/en/download/18369/intel-graphics-driver-for-windows-15-40.html I tried this one. Also i used a programmes like DriverPack Solution, Driver Booster 11 and Intel Driver and Support Assistant.

Re:SoC driver for Intel Atom

DeividA_Intel — Fri, 29 Sep 2023 18:17:45 GMT

Hello toondook,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:SoC driver for Intel Atom

DeividA_Intel — Wed, 04 Oct 2023 21:35:22 GMT

Hello toondook,

Thanks for your patience. In order to continue with the support, please confirm the following:

1. What is the error that you are getting? Can you take a picture?

2. Are you able to install the driver from the computer manufacturer's website?

3. Did you try to get the driver from this website: https://www.intel.com/content/www/us/en/products/sku/85474/intel-atom-x5z8500-processor-2m-cache-up-to-2-24-ghz/downloads.html

Best regards,

Deivid A.

Intel Customer Support Technician

Re:SoC driver for Intel Atom

DeividA_Intel — Mon, 09 Oct 2023 20:18:10 GMT

Hello toondook,

I am just following up to confirm if you had the time to read my previous post and I would like to know if you can confirm the details mentioned before.

I will be waiting for your next response.

Regards,

Deivid A.

Intel Customer Support Technician

Re:SoC driver for Intel Atom

DeividA_Intel — Thu, 12 Oct 2023 18:07:44 GMT

Hello toondook,

I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician