topic Re:Gaming in Graphics

Gaming

Kaisen — Sat, 23 Sep 2023 10:56:37 GMT

I just recently installed WRC Generations on my windows pc and I get an error code 0x887a004 and it also says that D3D_FEATURE_LEVEL_12_0 is required...how can I solve this?

Re:Gaming

Andres_Intel — Mon, 25 Sep 2023 17:53:27 GMT

Hello Kaisen,

Thank you for posting on the Intel®️ communities. As a gamer I know how annoying is to receive error codes while playing games, I will be glad to help you.

To have a better understanding of the situation, please answer the following questions:

When did the issue start? Did it work before?
Did you receive the error code when doing something specific or randomly?
Take screenshots of the game settings. In case we need to replicate the issue.
Take a video showing the issue.
To know your system information, run and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re:Gaming

Andres_Intel — Thu, 28 Sep 2023 18:16:58 GMT

Hello Kaisen,

Were you able to get the report of the Intel® SSU?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Gaming

Andres_Intel — Tue, 03 Oct 2023 19:09:10 GMT

Hello Kaisen,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician