topic Re: Checking for updates is getting timed out on Intel Arc Control after updating to 4672 in Graphics

Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Crybaby — Fri, 08 Sep 2023 13:16:43 GMT

Today, after upgrading my graphics driver to 31.0.101.4672, I'm facing a wired problem. Update check on Intel Arc control is getting timed out, and its not telling me if my driver is up to date or not. What can i do to fix this issue. I added a photo of the reply I'm getting after few minutes.

Re: Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Redcoats365 — Sat, 09 Sep 2023 10:31:57 GMT

I'm having the exact same issue as well

Re: Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Javajoe — Sun, 10 Sep 2023 12:37:45 GMT

I am having the same issue as well. AMD Ryzen 5 5600, Gigbyte Aorus Elite mobo, 16gb 3200mhz ram and Intel Arc a750 gpu.

Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Hugo_Intel — Mon, 11 Sep 2023 22:47:15 GMT

Hello everyone, @Crybaby

Thank you for posting on the Intel Communities. I see you are experiencing and timed-out error when Arc Control checks for updates.

Could you please check if the same issue persists in our latest driver 31.0.101.4676? I advise you to use Display Driver Uninstaller to uninstall the previous driver before updating in case there are any leftovers causing issues.

In addition, please make sure that Intel® Driver & Support Assistant is running in the background when checking for updates in Arc Control since the software is needed for Arc Control to be able to find driver updates.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Cero — Tue, 12 Sep 2023 06:12:35 GMT

yes, it remains the same error message

timeout looking for drivers....

Re: Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Redcoats365 — Tue, 12 Sep 2023 14:38:12 GMT

I uninstalled my software yesterday using the DDU and once reinstalled, its now checking for updates (no timeout errors)

Re: Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Hugo_Intel — Tue, 12 Sep 2023 17:44:15 GMT

Hello Cero

Did you perform the installation following the instructions to use Display Driver Uninstaller? It seems that fixed the issue for @Redcoats365.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Blader007 — Wed, 13 Sep 2023 18:13:17 GMT

For me the solution worked uninstalling the drivers in safe mode, and then installing the new drivers (not in safe mode). It now checks for drivers again. (Also rebooted the machine to be sure it still works).

Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Hugo_Intel — Thu, 14 Sep 2023 20:45:27 GMT

Hello @Crybaby

I see some users reporting the issue was resolved after reinstalling the driver in safe mode and using Display Driver Uninstaller. Did you have the chance to try our recommendations? Let us know if you still need help with this problem.

Best Regards,

Hugo O.

Intel Customer Support Technician

Re: Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Crybaby — Fri, 15 Sep 2023 06:04:54 GMT

Hello @Hugo_Intel

Yes, I Used DDU in safe mode and reinstalled my driver, and it solved the issue. But I'm facing same problem again after upgrading my driver to 31.0.101.4824 from 31.0.101.4672. What should I do now?

Re: Checking for updates is getting timed out on Intel Arc Control after updating to 4672

IrfanAli — Fri, 15 Sep 2023 06:36:11 GMT

I'm facing the same issue too on my Arc A750 and i5-13500 ever since I upgraded to 31.0.101.4672. Now I am on 31.0.101.4824 but the timed out issue is still there.

I can no longer update using Arc Control but now have to rely on Intel Driver & Support Assistant browser page to check and update my graphic drivers.

Inconvenience +1

Re: Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Crybaby — Fri, 15 Sep 2023 06:53:04 GMT

I just reinstalled my drivers using DDU. It fixed my issue. But its not possible every time man. Need permanent solution for this isuue

Re: Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Blader007 — Fri, 15 Sep 2023 12:23:28 GMT

The same thing happened to me as well. Updated the drivers via Intel Arc Control and after that was unable to check drivers again. Enabled it again by using the method DDU. But can't keep doing it like this. Please come with a permanent solution.

Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Hugo_Intel — Fri, 15 Sep 2023 17:27:21 GMT

Hello Crybaby

Thank you for letting us know. I understand that after using DDU and reinstalling driver 4676 the issue was fixed but it happened again after a regular update to driver 4824 which was also resolved after using DDU one more time.

I know using DDU can take a little more time for the driver to be installed, however, it is recommended to use it when an issue occurs and it does not mean it will need to be used every time or that the issue will happen with every driver update, but let me check with our team and check if there is any time of problem with the installer that we need to take a look at. I will post back once I have more information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Hugo_Intel — Mon, 18 Sep 2023 17:34:22 GMT

Hello everyone

In regards to this problem, Display Driver Uninstaller is a general troubleshooting step that we usually recommend for any type of issue and for this specific problem it should be considered the solution since it should not happen in future driver updates, however, we are willing to take a further look at the issue and check if we can reproduce it. Please share with us the exact steps to try to replicate the behavior as well as if it happens only through an Ethernet connection or Wi-Fi or both.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

IrfanAli — Mon, 18 Sep 2023 19:18:44 GMT

Hugo,

- DDU is not a permanent solution. Users are reporting that the issue comes back after performing the next upgrade. You don't expect us to run DDU before/after every Arc update?

- For me the issue started first when I upgraded to 31.0.101.4672. The issue followed in the next update I got, which is my current version as well 31.0.101.4824

- I only have Wi-Fi so can't say if it happens through an Ethernet connection as well.

- Below is my current update settings in Arc control.

Re: Checking for updates is getting timed out on Intel Arc Control after updating to 4672

PG223 — Mon, 18 Sep 2023 20:19:57 GMT

I’m having this issue, too. Steps to reproduce:

1. Use DDU to remove all Intel drivers
2. Install latest Arc driver (31.0.101.4824), Arc Control, and Intel Driver and Support Assistant
3. Restart, open Arc Control, and check for updates: no updates. Everything normal.
4. Everything normal for a day or two
5. Then after 1—2 days, Arc Control reports error as listed above and I have to start from Step 1 again to update the driver

I'm using WiFi

Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Hugo_Intel — Tue, 19 Sep 2023 16:05:09 GMT

Hello everyone, @Crybaby

Thank you for sharing the steps to try to reproduce this problem. There has been a new driver update version 31.0.101.4826, Can you check if the same issue happens after a regular update from 4824 to 4826?

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

GWR52 — Wed, 20 Sep 2023 07:57:41 GMT

Earlier this month used DDU and installed the latest WHQL update (ethernet) and that initially fixed the problem but have now downloaded 31.0.101.4826 and the problem is back.

It appears that you recommend that using DDU for every update to fix this issue, but if you read the notes on the DDU site it warns that you should NOT be using DDU for every update.

I can also confirm that Control assist is running during update checks (Active Control when on screen actually uses 7% CPU)

Win 11 Pro, AMD5700X, 32GB, ARC A750

Regards

George

Re:Checking for updates is getting timed out on Intel Arc Control after updating to 4672

Hugo_Intel — Thu, 21 Sep 2023 16:13:43 GMT

Hello everyone

I see the issue still happens after updating from 4824 to 4826, we will take a further look at this problem and check if it can be reproduced. We will post back once we have more information for you.

Best Regards,

Hugo O.

Intel Customer Support Technician.