topic Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB in Graphics

Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Ortins — Mon, 18 Sep 2023 15:16:14 GMT

Hello everyone,

I hope you can help me with this issue. I try to use "disable fullscreen optimization" with CSGO and League of Legends, but I always encounter an error with D3D. Unable to disable it, I've been forced to use the fullscreen optimization that comes by default with Windows 10 and Windows 11.

Can anyone provide a solution for this situation? Has anyone else experienced this issue?

Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Andres_Intel — Tue, 19 Sep 2023 15:44:45 GMT

Hello Ortins,

Thank you for posting on the Intel®️ communities. I see it is frustrating not to be able to play League of Legends and CSGO when "Disabling Full Screen Optimization in your Intel® Arc™ A770 Graphics, I will be glad to help you.

To help you in the best way, please answer the following questions:

Does it happen using different graphics driver versions? If so which ones?
When did the issue start? This is to make sure if it strat after an update or change.
Run and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows to check you hardware and software information.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Ortins — Wed, 20 Sep 2023 01:30:14 GMT

Hello Andres_Int,

It happens with all versions i had.
I have this problem since december, when i bought the graphic card.

Thank you for your help!

Regards,

Ricardo Ortins

Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Andres_Intel — Wed, 20 Sep 2023 20:30:48 GMT

Hello Ortins,

Thank you for your response and for sharing the information that helps a lot.

Based on the Intel® SSU I see that your system is up to date, please follow the steps below to verify if the behavior changes:

Clean install the graphics driver to version 31.0.101.4826 with Display Driver Uninstaller (DDU). For guidance, you access on How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Ortins — Thu, 21 Sep 2023 21:08:58 GMT

Hello Andres_Intel,

Did it already, i have the same problem 😕

Regards,

Ricardo Ortins

Re: Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Andres_Intel — Fri, 22 Sep 2023 13:27:39 GMT

Hello Ortins,

Thank you for your answer and for completing all the steps.

I will start with an investigation to provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Andres_Intel — Fri, 22 Sep 2023 19:30:11 GMT

Hello Ortins,

Thank you for your time.

We will be happy to test, however, we would like to know a couple of things:

Is there a particular reason the customer would like to run the games this way?
Did you test this in another system or using a different graphics card?
Were you able to run the game like this at any moment?

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Ortins — Mon, 25 Sep 2023 20:55:35 GMT

Hello Andres,

Yes, I would like to run the games this way to reduce input lag.

I did try using another graphics card, a 1650ti, and it worked fine.

However, I've never been able to run the game in this manner.

I encounter another issue when I try to alt+tab out of League of Legends while it's in fullscreen mode; the game generates a graphics card error, forcing me to restart the game.

Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Andres_Intel — Tue, 26 Sep 2023 13:27:13 GMT

Hello Ortins,

Thank you for your clarification.

For the League of Legends issue that generates a graphics card error, forcing you to restart the game, please create a new thread to keep this one organized and help you in the best way.

For now, I will continue with the investigation to provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re: Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Ortins — Mon, 02 Oct 2023 12:21:27 GMT

Hello Andres,

Thank you for your time.

Have a nice week!

Regards,

Ricardo Ortins Dias

Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Andres_Intel — Fri, 06 Oct 2023 20:35:01 GMT

Hello Ortins,

Thank you for your time and patience

We still working on the investigation, now we are working on the issue reproduction I will let you know the results soon.

Just for you to know there is a new graphics driver version 31.0.101.4885 released this week, let's install it and let me know the results.

Regards,

Andres P.

Intel Customer Support Technician

Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Andres_Intel — Mon, 09 Oct 2023 18:13:14 GMT

Hello Ortins,

Thank you for your time.

We have finished with the issue reproductions we tested the driver 31.0.101.4885 and did not experience the issue. Was the issue presented after you updated the graphics driver?

Please keep me informed.

Regards,

Andres P.

Intel Customer Support Technician

Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Andres_Intel — Thu, 12 Oct 2023 16:03:15 GMT

Hello Ortins,

Did you know if the issue was presented after you updated the graphics driver?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Andres_Intel — Tue, 17 Oct 2023 16:59:32 GMT

Hello Ortins,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician

Re: Re:Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Ortins — Fri, 20 Oct 2023 14:46:26 GMT

Hello Andres,

I apologize for not responding to your message earlier. The issue has been resolved since the last graphics driver update.

Thank you for your help!

Best regards,

Ricardo Ortins Dias