topic Re:Issue with Intel UHD 600 update in Graphics

Issue with Intel UHD 600 update

Edu_ — Fri, 06 Oct 2023 15:30:20 GMT

Hello guys.
Well, I have an issue trying to install the last available update. I'm running windows 10 and as you can see -in screenshot named 000-, it automatically recognizes a new update. However, after extracting files (001) an extensive error message appears (002).

Anybody can help me to resolve this issue?.

Thanks for your ideas!.

Re:Issue with Intel UHD 600 update

DeividA_Intel — Mon, 09 Oct 2023 15:48:45 GMT

Hello Edu_,

Thank you for posting on the Intel® communities. I can see that Intel® Driver & Support Assistant (Intel® DSA) is giving you an error during the graphics driver installation, it would be a pleasure to assist on this matter.

To have a better view of this issue, I want to confirm the following:

1. What is the exact model of your processor?

2. Is this the first time you encounter this issue?

3. Is this issue only happening when you use the Intel® DSA from Google Chrome?

4. What happens if you try to install the driver manually?

5. Are you using a laptop or desktop computer?

Regards,

Deivid A.

Intel Customer Support Technician

Re:Issue with Intel UHD 600 update

DeividA_Intel — Thu, 12 Oct 2023 17:27:07 GMT

Hello Edu_,

I am checking on you to confirm if were able to read my previous post, if you still need my assistance just reply with the information requested.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Issue with Intel UHD 600 update

Edu_ — Fri, 13 Oct 2023 13:56:26 GMT

Deivid.

Good morning. I'll try to answer all six points as accurately as possible.

1. My processor is Intel Celeron N4020 (I send you a screnshoot -named "Processor"- with more info).

2. Yes, it's the first time. Here, I need to tell you a few things (maybe this additional info helps). I bought this computer approximately fifteen days ago. This computer had Windows 11 installed on a small hard disk. So, I decided to buy another hard disk with more capacity. On this new disk, I installed windows 10 (windows info above), following Microsoft instructions, on Microsoft's website.

Edición Windows 10 Home Single Language
Versión 22H2
Instalado el ‎3/‎10/‎2023
Compilación del sistema operativo 19045.3448
Experiencia Windows Feature Experience Pack 1000.19044.1000.0

So, at this moment I have Windows 11 installed in the small hard disk, and Windows 10 at the new hard disk (selecting which of two Windows I want to run, when I start muy computer).

3. I tried to install a graphic update in Microsoft Edge, and received the same error (as you can see in screnshhots "000Edge" - "001Edge" - "002Edge").

4. Maybe you can help me find the archive to install manually because I don't know how to locate it (on the Intel website).

5. I'm using a desktop computer.

Thanks for your help!.

Edu.

Re:Issue with Intel UHD 600 update

DeividA_Intel — Fri, 13 Oct 2023 17:17:07 GMT

Hello Edu_,

Thanks for your response. This behavior is quite interesting and I would like to investigate this situation internally to review it properly and confirm the right driver for your Intel® UHD Graphics 600.

To continue, please attach the Intel® System Support Utility (Intel® SSU) report:

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Issue with Intel UHD 600 update

Edu_ — Fri, 13 Oct 2023 19:27:17 GMT

Deivid.

Hello. I'm sending you the file you requested.

Best Regards,

Edu.

Re:Issue with Intel UHD 600 update

DeividA_Intel — Fri, 13 Oct 2023 19:55:01 GMT

Hello Edu_,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:Issue with Intel UHD 600 update

DeividA_Intel — Tue, 17 Oct 2023 21:06:18 GMT

Hello Edu_,

Thanks for your patience. I would like to know if the following driver gives you the same error as the previous one:

Intel® 6th-10th Gen Processor Graphics - Windows: https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html

Let me know if the issue persists.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Issue with Intel UHD 600 update

Edu_ — Fri, 20 Oct 2023 00:54:37 GMT

Hello Deivid.

The recommended driver was install correctly (000 screnshoot). However, INTEL Assistant continues to send update available alerts.
Said this, is it advisable not to install upcoming updates?. How to keep the 6th-10th Gen updated and skiped the default update (7th -10th Gen)? Should I uninstall the Assitant?.

Best Regards,

Edu.

Re: Issue with Intel UHD 600 update

n_scott_pearson — Fri, 20 Oct 2023 01:07:58 GMT

You can either hide the update or uninstall the app. With the update hidden, you shouldn't get any subsequent updates being offered.

...S

Re:Issue with Intel UHD 600 update

DeividA_Intel — Fri, 20 Oct 2023 17:19:54 GMT

Hello Edu_,

Thanks for your response. As the community member mentioned, you can hide this notification and should have no issues with it, or you can uninstall Intel® Driver & Support Assistant (Intel® DSA)if you are not using it often.

You can use this link to learn the steps to hide this update request:

https://www.intel.com/content/www/us/en/support/articles/000056698/software/software-applications.html

Let me know if you agree to close this thread or if you need further support.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Issue with Intel UHD 600 update

Edu_ — Sun, 22 Oct 2023 00:57:29 GMT

Hello Deivid.

Thank you very much for your support (and n_scott_pearson). You can close this thread.

Best Regards,

Edu.

Re:Issue with Intel UHD 600 update

DeividA_Intel — Mon, 23 Oct 2023 19:37:09 GMT

Hello Edu_,

Thanks for your response. As you mentioned, I will proceed to close this thread, however, you can open a new one in case you need further support or if you face any issues with our products.

Regards,

Deivid A.

Intel Customer Support Technician