topic screen stuck 165 hz in Graphics

screen stuck 165 hz

Ysrex — Tue, 17 Oct 2023 16:34:12 GMT

hello i am using lenovo legion 5 laptop

rtx3050 ti and intel i5-11th

While I can change my RTX graphics card to 165 Hz and 60 Hz, unfortunately Intel does not have these options and I have tried almost everything, please help, 165 Hz consumes too much battery. In these photos, RTX is disabled, Intel is on and as you can see there is no option and the driver is up to date, I have been having this problem since the day I bought it.

Re:screen stuck 165 hz

DeividA_Intel — Wed, 18 Oct 2023 18:52:52 GMT

Hello Ysrex,

Thank you for posting on the Intel® communities. I understand you are having issues setting a different refresh rate using the Intel graphics, it will be my pleasure to assist you with this matter.

To be able to continue, I will need the following:

1. Were you able to set a different frequency before while only using the Intel graphics?

2. Did you make any changes in the BIOS recently? Did you make any software or hardware changes recently?

3. Have you checked this behavior with Lenovo to confirm if there are any restrictions placed by them?

4. Run and attach the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:screen stuck 165 hz

Ysrex — Thu, 19 Oct 2023 15:37:15 GMT

hello Am I sending this file to you now? What should I do?

hello

Re:screen stuck 165 hz

DeividA_Intel — Thu, 19 Oct 2023 20:04:54 GMT

Hello Ysrex,

Thanks for your response. Based on your report, I would like you to update the following and confirm some details:

1. Were you able to set a different frequency before while only using the Intel graphics?

2. Did you make any changes in the BIOS recently? Did you make any software or hardware changes recently?

3. Try a clean install of the Intel graphics driver:

4. Check with Lenovo for the steps to update your BIOS (current H1CN45WW)

BIOS H1CN53WW: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-5-15ith6/downloads/driver-list/component?name=BIOS%2FUEFI&id=5AC6A815-321D-440E-8833-B07A93E0428C

Best regards,

Deivid A.

Intel Customer Support Technician

Re: Re:screen stuck 165 hz

Ysrex — Fri, 20 Oct 2023 05:12:55 GMT

İ update bios yesterday
Drivers are clean
I only changed one thing in the bios, the ultra quiet mode setting, I turned it on, but it was the same before I turned it on.
And no it used to be like this

Re:screen stuck 165 hz

DeividA_Intel — Fri, 20 Oct 2023 18:26:22 GMT

Hello Ysrex,

Thanks for the confirmation. Based on the troubleshooting steps taken so far, this issue seems related to a laptop limitation. Intel cannot and never has been able to extend support for custom resolutions on internal driver displays due to hardware limitations.

However, I wanted to confirm if this particular behavior was related to drivers, BIOS, or (like in this case) a limitation placed by the laptop manufacturer. I recommend you get in contact with Lenovo to confirm if this is an expected behavior for your laptop model or if there is a Hardware/software issue.

Please keep in mind that this thread will no longer be monitored by Intel.

Regards,

Deivid A.

Intel Customer Support Technician