topic Re:Servicios de Intel in Graphics

Servicios de Intel

Berenice_095 — Sat, 14 Oct 2023 18:00:21 GMT

Hola.

Me gustaría que me brindaran infomación sobre que Servicio de Intel (mediante Configuración del Sistema) puedo desactivar sin que mis graficos se afecten en el proceso.

El por qué es que, trato de ejecutar un juego llamado "Roblox" pero algo parece estar bloqueando la visualización, no aparece nada en mi pantalla.

No sé que problema sea, tengo mis adaptadores de pantalla actualizados.

Les dejó los servicios de Intal que tengo para que me digan cual puedo desactivar:

Ojalá me puedan ayudar, es el único problema que tengo con el programa de Roblox, porque los demás programas y juegos puedo visualizarlos correctamente. O si eso que le dije no es el problema, ¿me podrían dar una solución?

Saludos.

Re:Servicios de Intel

Jocelyn_Intel — Tue, 17 Oct 2023 19:48:17 GMT

Hello, @Berenice_095

Thank you for posting on the Intel® communities. I will do my best to assist you here.

Please be informed that Intel Communities support is only provided in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.

What is the model of your laptop? If you have a Desktop PC, please provide the motherboard model.

I noticed that you have a really old driver, please update it to the latest version (31.0.101.2125).

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Servicios de Intel

Berenice_095 — Tue, 17 Oct 2023 20:57:40 GMT

Hi jocelyn_intel.

Sorry, I didn't know that Intel Communities support is only provided in English.

I have a laptop Lenovo Ideapad 330S-15IKB.
And I have its Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz processor.

And about the driverI have, I don't know how I could update it, it doesn't seem like I have to do it and there are no updates available beyond 2020.

Greetings.

Re:Servicios de Intel

Jocelyn_Intel — Wed, 18 Oct 2023 13:18:48 GMT

Hello, @Berenice_095

No worries, thank you for your reply.

It sounds like you are updating it by pressing the "Update driver" button in the Device Manager, this won't do it to the latest version.

Here you can find the instructions to update/install an Intel driver: How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*. Please use the second method (Manual), here is the latest Intel generic version (31.0.101.2125) for your graphics card.

If it doesn't work, please try your System Manufacturer's driver. Since this is a driver from another manufacturer, is out of our scope how to install it. If you need help installing it, please contact your System Manufacturer.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:Servicios de Intel

Jocelyn_Intel — Mon, 23 Oct 2023 18:09:18 GMT

Hello, @Berenice_095

I hope you are great.

I am checking this thread and I would like to know if you were able to perform the steps in my previous post.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Servicios de Intel

Berenice_095 — Mon, 23 Oct 2023 18:31:26 GMT

Hi, Jocelyn_Intel

Thanks for your help!

I used Intel® Driver and Support Assistant to automatically detect and install the driver and everything was fixed.

Greetings!

Re:Servicios de Intel

Jocelyn_Intel — Mon, 23 Oct 2023 20:26:59 GMT

Hello, @Berenice_095

Thank you for your reply. That's good to hear, I'm glad that is fixed now.

This thread will no longer be monitored, but if you need further assistance, feel free to contact us back and submit a new post.

Have a nice day.

Best regards,

Jocelyn M.

Intel Customer Support Technician.