topic Re: Re:Bad performace with Master Chief Collection A770 LE in Graphics

Bad performace with Master Chief Collection A770 LE

Bravo1c — Fri, 13 Oct 2023 21:38:57 GMT

Hi,

I cannot get any frame rates over 20 - 30 fps on the Master Chief Collection. Is this a known issue or is this an issue on my end? I have updated the divers on my machine and waited a while before posting this to see if drivers improved the game performance and have only seen around a 10fps improvement over the 6 months. System information below.

System Information report written at: 10/13/23 22:37:02
System Name: BOX
[System Summary]

Item Value
OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BOX
System Manufacturer Gigabyte Technology Co., Ltd.
System Model B550 AORUS PRO V2
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 5 3600X 6-Core Processor, 3801 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. F16c, 23/03/2023
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product B550 AORUS PRO V2
BaseBoard Version Default string
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.22621.1413"
Username Box\BradK
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 9.71 GB
Total Virtual Memory 46.9 GB
Available Virtual Memory 36.6 GB
Page File Space 31.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Re:Bad performace with Master Chief Collection A770 LE

Jean_Intel — Mon, 16 Oct 2023 19:25:36 GMT

Hello Bravo1c,

Thank you for posting in the Intel Communities. We understand that you are experiencing performance issues when playing Master Chief Collection. We would like to inform you that we have been able to replicate this issue internally, and the driver developer team is currently working on a fix for this matter. Unfortunately, we are unable to commit to an estimated time or update on this matter. However, rest assured that we are working on a solution.

Since we are currently investigating this matter, we will proceed to look into this internally. Allow us some time to further look into this, and we will post back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

Re: Re:Bad performace with Master Chief Collection A770 LE

Bravo1c — Mon, 16 Oct 2023 21:59:32 GMT

Hi Jean,
Thanks for letting me know. I look forward to hearing some news back in the future.

Kind Regards
Brad

Re:Bad performace with Master Chief Collection A770 LE

Jean_Intel — Tue, 17 Oct 2023 17:48:58 GMT

Hello Bravo1c,

Thank you for your patience. We are still checking this issue internally; however, we would like to confirm what are your affected games. We are currently investigating the performance issue with Halo Reach, so we would like to know if you are having an issue with another game included in the Master Chief Collection.

Best regards

Jean O.

Intel Customer Support Technician

Re: Re:Bad performace with Master Chief Collection A770 LE

Bravo1c — Tue, 17 Oct 2023 20:10:03 GMT

Hi Jean O,

Below are my performance metrics for each of the games. One seems to be completely fine but other are unstable and some have a very low frame rate. It always seems to stem from how much is on scree. Looking in to a skybox for those games give me 120 frames but looking at the level assets slows the game.

Halo Reach 12 - 21 Issue seems to stem from the amount of objects on screen
Halo CE 120
Halo 2 50 - 75 Not sure of issue
Halo 3 80 - 120 Not sure of issue
Halo 3 ODST 34 - 120 Issue seems to stem from the amount of objects on screen
Halo 4 18 - 120 Issue seems to stem from the amount of objects on screen

Kind regards

Brad

Re:Bad performace with Master Chief Collection A770 LE

Jean_Intel — Tue, 17 Oct 2023 21:32:05 GMT

Hello Bravo1c,

Thank you for sharing the information. We understand that the performance in multiple games included in the Master Chief Collection is not what you expect, and sometimes the frame rate is very low. First, we would like to let you know that we recommend reporting one issue per thread to keep the thread organized and better assist you; therefore, we will proceed to assist you with Halo Reach, and we invite you to open a thread for the performance issues in the other games.

As we mentioned before, we have been able to replicate the performance issue with Halo Reach, and the driver developer team is currently looking for a solution for this problem. We will continue to research this, and we will post back as soon as we have more details. Thank you for your understanding.

Best regards

Jean O.

Intel Customer Support Technician

Re: Re:Bad performace with Master Chief Collection A770 LE

Bravo1c — Thu, 19 Oct 2023 18:45:55 GMT

Hi Jean,

Thanks for the reply and will do, will make a post for each once this one is resolved. Hopefully it will be a one time solution.

Kind regards
Brad

Re: Bad performace with Master Chief Collection A770 LE

Bravo1c — Thu, 02 Nov 2023 23:28:24 GMT

Hi Jean,

I am really happy to say that the newest driver seems to have resolved the issues. I have getting between 80 to 120 fps in all of the titles in the master chief collection.

Kind Regards

Brad