topic UHD Graphics 710 run the Heroes4 goes error in Graphics

UHD Graphics 710 run the Heroes4 goes error

aaabreeze — Wed, 18 Oct 2023 16:15:26 GMT

There's a problem occurred when I use the UHD Graphics 710 running the game Heroes4, the screen picture will goes error when the mouse moving.

Re:UHD Graphics 710 run the Heroes4 goes error

Jocelyn_Intel — Thu, 19 Oct 2023 19:17:28 GMT

Hello, @aaabreeze

Thank you for posting on the Intel® communities. I will do my best to assist you here.

Can you please attach a screenshot of the error so we can understand your issue?
Was it working fine before?
Also, please attach an Intel SSU report so we can have more information about your system:

Intel® System Support Utility for Windows.

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:UHD Graphics 710 run the Heroes4 goes error

Jocelyn_Intel — Tue, 24 Oct 2023 14:45:24 GMT

Hello, @aaabreeze

I hope you are great.

I am checking this thread and I would like to know if you were able to check out my previous post.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:UHD Graphics 710 run the Heroes4 goes error

Jocelyn_Intel — Fri, 27 Oct 2023 17:28:56 GMT

Hello, @aaabreeze

I hope you are doing great.

As we have not heard back from you, we will proceed to close this thread now.

If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.