topic Re:hi all intel support team in Graphics

hi all intel support team

Tanya86 — Sun, 01 Oct 2023 10:28:43 GMT

hi all my intel intel(r) iris(r) graphics version: 31.0.101.2125 every time i do a windows 11 update is keep putting the back to the old graphics driver any help on this

Re:hi all intel support team

Alberto_R_Intel — Wed, 11 Oct 2023 14:58:25 GMT

Tanya86, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Was it working fine before without putting back the old graphics driver?

Did you make any recent hardware/software changes, besides the Windows* 11 update, that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re:hi all intel support team

DeividA_Intel — Mon, 16 Oct 2023 21:00:04 GMT

Hello Tanya86,

I am following up to confirm if you had the time to read the previous post and gather the information requested. If you have any doubts do not hesitate to let me know.

Regards,

Deivid A.

Intel Customer Support Technician

Re:hi all intel support team

DeividA_Intel — Thu, 19 Oct 2023 21:42:32 GMT

Hello Tanya86,

I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician