topic Re:Encode Engine Intel Quick Sync ! ? in Graphics

Encode Engine Intel Quick Sync ! ?

Stephen — Mon, 23 Oct 2023 05:59:07 GMT

Could Intel work on driver to expose the Encode Engine properly to the operating system, in windows task manager.

Ever since I can remember it always shows decode, decode 1, video processing but there is no option for encoder.

If they can make it show Encoder when encoding instead of decode, decode 1 or video processing.

Like how nvidia shows correctly encode and decode on windows task manager.

Re: Encode Engine Intel Quick Sync ! ?

Alberto_R_Intel — Mon, 23 Oct 2023 19:57:23 GMT

Stephen, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter.

In reference to this scenario, it is important to mention that for Intel®, all the feedback and comments provided by all of our clients are very important. For that reason, I will send your remarks and observations, about working on a new driver, to the proper department for them to be aware of this situation in order to keep improving the customer's experience while using Intel® products.

For me to do that and report this condition, please attach the SSU report of the machine(s) in question, so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Encode Engine Intel Quick Sync ! ?

Stephen — Mon, 23 Oct 2023 20:11:10 GMT

Find attached SSU Report.

Hopefully a driver with fix will be worked on.

Best Regards,

Stephen Bwana

Re:Encode Engine Intel Quick Sync ! ?

Jean_Intel — Tue, 24 Oct 2023 14:32:04 GMT

Hello Stephen,

Thank you for the information provided. Based on the information you have provided, we will investigate internally and post an update soon.

Best regards

Jean O.

Intel Customer Support Technician

Re:Encode Engine Intel Quick Sync ! ?

Jean_Intel — Wed, 25 Oct 2023 17:38:50 GMT

Hello Stephen,

Thank you for your patience. After investigating this matter, we want to inform you that this is expected behavior since the Intel graphics chips can have one or two video command streamer (VCS) engines and one video enhancement (VE) engine. The VE node handles post-processing tasks, and the VCS engines handle both encode and decode workloads, but since we can only report one node type to the OS for each engine, the OS labels them "Video Decode" and "Video Decode 1", thus Video Decode 1 = Video Encode.

Best regards

Jean O.

Intel Customer Support Technician

Re: Re:Encode Engine Intel Quick Sync ! ?

Stephen — Thu, 26 Oct 2023 19:43:55 GMT

Thank you for the explanation, understood.

Re:Encode Engine Intel Quick Sync ! ?

Jean_Intel — Thu, 26 Oct 2023 21:57:00 GMT

Hello Stephen,

We are glad to know that the information helped you. Maybe it will help other community members experiencing the same issue. Since this issue is now solved, we will proceed to close this thread. If you need additional information, open a new thread as this one will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician