topic Re:Refresh Rate options missing after updating to windows 11 in Graphics

Refresh Rate options missing after updating to windows 11

bevka — Sat, 04 Nov 2023 23:22:48 GMT

Hi i have an external monitor which can be on 144 refresh rate. I just updated my laptop to windows 11 and suddenly my refresh rate options became limited. I have tried the intel graphic control and using CRU but it didnt change my refresh rate options on windows advanced display setting. I have added the 144hz into cru detailed resolution but it still didnt work. In the intel graphic app the options for 144 hz is still there. I am primary a fps gamer and so i need all the hz i have. Thanks for the help.

Re:Refresh Rate options missing after updating to windows 11

IsaacQ_Intel — Mon, 06 Nov 2023 16:35:30 GMT

Hello @bevka

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

We strive to offer the best assistance possible and to ensure effective communication, we provide support exclusively in English. If you have any documents or screenshots to share, kindly ensure they are in English, as this will enable us to assist you more effectively. Please provide us with the screenshots in English.

In order to have a better understanding of your issue, please provide me with the following:

IGCC Report: Follow these steps to generate an Intel® Graphics Driver report for the Intel® Graphics Control Panel or the Intel® Graphics Command Center. Report for Intel® Graphics Drivers.

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re: Refresh Rate options missing after updating to windows 11

bevka — Mon, 06 Nov 2023 17:00:02 GMT

There it is

Re: Refresh Rate options missing after updating to windows 11

bevka — Mon, 06 Nov 2023 17:01:58 GMT

Re:Refresh Rate options missing after updating to windows 11

IsaacQ_Intel — Mon, 06 Nov 2023 18:26:52 GMT

Hello bevka

Thank you for your reply.

Reviewing the IGCC report and SSU, we have noticed that your drivers are not up to date, so we suggest updating your drivers to the latest version. Also, it’s worth mentioning that Intel® provides generic versions of software and drivers. When talking about laptops, the computer manufacturer (OEM) may have altered the features, incorporated customizations, or made other changes.

For this reason, we recommend the installation of the drivers provided by the manufacturer to avoid any potential impact caused by loading non-customized drivers.

Our suggestion is to install de latest driver based in the OEM website, in this case Gigabyte using the Display Driver Uninstaller (DDU) tool, or performing a clean installation of the OEM driver:

OEM Driver:

· 31.0.101.4146.

· GFX Driver Name: NVIDIA GeForce RTX 4060 Laptop GPU - 31.0.15.4601/ 31.0.15.3141 (OEM latest Gigabyte)

· Latest 31.0.101.4952 (Intel generic latest driver)

We strongly recommend verifying whether any firmware updates are available for your monitor and ensuring that your device is running the latest software. We kindly request you to check if your monitor falls into either of the following categories:

24" Odyssey G3 Gaming Monitor with 144Hz refresh rate or 27" Gaming Monitor with 144hz refresh rate.

As a troubleshooting step, try following the instructions here: Change your display refresh rate in Windows

· Select Start > Settings > System > Display > Advanced display .

· Next to Choose a refresh rate, select the rate you want.

· The refresh rates that appear depend on your display and what it supports. Select laptops and external displays will support higher refresh rates.

Your prompt attention to this matter is greatly appreciated.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re:Refresh Rate options missing after updating to windows 11

Jocelyn_Intel — Thu, 09 Nov 2023 19:14:27 GMT

Hello, @bevka

I hope you are great.

I am checking this thread and I would like to know if you were able to perform the steps in the previous post.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:Refresh Rate options missing after updating to windows 11

Jocelyn_Intel — Tue, 14 Nov 2023 21:18:19 GMT

Hello, @bevka

I hope you are doing great.

As we have not heard back from you, we will proceed to close this thread now.

If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.