topic Re:Arc Shaders on 5.1 in Graphics

Arc Shaders on 5.1

Danjal — Thu, 09 Nov 2023 11:53:19 GMT

I am running an arc 750 and the shaders are showing 5.1

In world of warcraft it keeps telling me I need 6 to use raytracing features.

Does the arch 750 support 6? I noticed on gpuz it does state 6.6

Is this a known issue?

thanks.

Re:Arc Shaders on 5.1

Andres_Intel — Fri, 10 Nov 2023 16:04:00 GMT

Hello Danjal,

Thank you for posting on the Intel®️ communities. I see that you want to know if the Intel® Arc™ A750 Graphics supports shaders version 6, I will be more than happy to help you.

In order to enhance comprehension of the situation, kindly respond to the following questions:

Is your graphics card an Intel Branded Card or is it from another brand? This is to provide you with accurate information based on your graphics card edition.
To know your system information in case we need it, run and attach the Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Arc Shaders on 5.1

Danjal — Fri, 10 Nov 2023 16:42:40 GMT

I have an Intel Branded Arc 750 LE 8GB edition GPU

I have also filled in the details as requested here

Intel Arc Reporting Wrong Shader Support · Issue #596 · IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT (github.com)

an attached file for you as requested is also linked

Re:Arc Shaders on 5.1

Andres_Intel — Fri, 10 Nov 2023 18:21:33 GMT

Hello Danjal,

Thank you for your response and all the information provided.

We understand you have also opened a (chat/email/phone) support case with us, so, in this case, will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case that you have further questions, please open a new thread.

Thanks for your understanding.

Best regards,

Andres P.

Intel Customer Support Technician